Large Brands Going DTC, But Hurdles Remain

| Jimmy Duvall

On the surface DTC seems like a no-brainer: Cut out the middleman, increase margins, gain customer insights in an increasingly crowded retail marketplace. However, this pivot will still be difficult for larger brands. Let’s take a look at some of the roadblocks and lessons retailers can learn from those who have been successful. 

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Bed Bath & Beyond Doubles Same-Day Footprint with Roadie

| Mike O'Brien

Seeing greater demand from customers for immediate fulfillment of ecommerce orders, Bath Bath & Beyond is expanding its same-day delivery to 700 stores covering nearly 16,000 ZIP codes, a near doubling, through a partnership with Roadie. The retailer is also allowing customers to pick up online orders curbside as early as 8 a.m.

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Rolling With the Changes, Meeting New Demand at Tractor Supply

| Mike O'Brien

As the pandemic settled in, many were looking to escape urban environs and get back to the land. Letitia Webster, Tractor Supply’s SVP of ecommerce, omnichannel and MDM, and a keynote at Ecommerce Operations Summit (Aug. 17-18, Nashville) talks about how her team met this new demand and improved processes along the way.

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ShipBob Raises $200M, Joins Growing Unicorn Club

| Mike O'Brien

ShipBob, a provider of software and services to optimize shipping for ecommerce companies, has raised $200 million in a new funding round, pushing its valuation over the $1 billion mark in a crowded unicorn field as it looks to expand globally and support customers as they add new channels.

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Prepping for 2021 Holiday Shipping – When It’s Already Perpetual Peak

| Mike O'Brien

Having experienced significant pain in Q4 2020, when millions of orders showed up late, many retailers have stepped up their preparation efforts to ensure holiday shipping 2021 isn’t a case of deja vu. In this report, industry experts and retailers discuss network and supply chain challenges, preparation efforts and mitigation strategies.

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Ecommerce Operations Summit Strikes the Right Notes in Music City

| Mike O'Brien

Ecommerce Operations Summit 2021 is back live, at the Gaylord Opreyland in Nashville on Aug. 17-18, and the team at Multichannel Merchant has a great event on tap to help operations and fulfillment professionals keep on top of key industry trends and address the challenges of a disruptive time. Read on for some program highlights.

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American Eagle Expands Same-Day Delivery with ShopRunner

| Mike O'Brien

American Eagle Outfitters has expanded its offering of free same-day delivery for members of partner ShopRunner to include 50 U.S. cities, up from six when the retailer started working with the FedEx acquired service in October. During the past year, American Eagle and Aerie have offered free store and curbside pickup.

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FarEye Raises $100 Million to Grow Delivery Platform

| Mike O'Brien

FarEye, maker of a delivery management platform that gives shoppers delivery windows as short as an hour, has raised $100 million in a new round. The company plans to further its platform capabilities and expand in Europe and North America. Customers include Dominoes, Walmart, DHL eCommerce, Finland Post and Singapore Post.

Prime Now App Being Retired, Service Continuing

| Mike O'Brien

Seven years after its launch, Amazon plans to discontinue the Prime Now app for fast delivery of grocery and other goods, folding it into its main Amazon app and website by the end of 2021, the company said. Amazon said the same level of same-day delivery service, in many cases two hours, will continue for Prime members.