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FarEye Raises $100 Million to Grow Delivery Platform

| Mike O'Brien

FarEye, maker of a delivery management platform that gives shoppers delivery windows as short as an hour, has raised $100 million in a new round. The company plans to further its platform capabilities and expand in Europe and North America. Customers include Dominoes, Walmart, DHL eCommerce, Finland Post and Singapore Post.

Prime Now App Being Retired, Service Continuing

| Mike O'Brien

Seven years after its launch, Amazon plans to discontinue the Prime Now app for fast delivery of grocery and other goods, folding it into its main Amazon app and website by the end of 2021, the company said. Amazon said the same level of same-day delivery service, in many cases two hours, will continue for Prime members.

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Amazon Key Garage Delivery Expands Nationwide

| Mike O'Brien

Amazon is expanding its Amazon Key program, which lets its delivery drivers access a Prime customer’s garage to drop off orders, to more than 5,000 U.S. cities and towns, wherever its grocery delivery services are available from Amazon Fresh or Whole Foods Market. The program, free to Prime members, was first tested three years ago.

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DynoSafe, Smart Porch Safe, Wins “Shark Tank” Deal

| Mike O'Brien

The founders DynoSafe, maker of a patented refrigerated smart safe for home grocery delivery to the porch won a deal on “Shark Tank,” with shark Robert Herjavec taking a 25% stake in the company for $150,000, with Mark Cuban also on the board. The husband-and-wife team are looking for deals themselves with major grocery chains.

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Dick’s Sporting Goods Doubles Ecommerce Sales in 2020

| Mike O'Brien

Dick’s Sporting Goods, like Target and Walmart before it, is seeing strong results in the pandemic era, increasing overall sales 19.8% in the fourth quarter, while ecommerce was up 57% and same-store sales increased 19.3% as its omnichannel execution excelled.

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Target Hits a Q4 Omnichannel Home Run

| Mike O'Brien

Target, one of the clear retail winners in the pandemic era, posted another impressive quarter, with Q4 revenue, earnings and comparable sales outpacing projections and its omnichannel strategy firing on all cylinders as it reported a $9 billion gain in market share based on internal and market research.

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A Peek into 2020 Peak: Fulfilling the Promise of Omnichannel

| Zach Thomann

Coming after a year of economic contraction and retail disruption, the 2020 peak holiday season threatened to be brutal on retailers. While some retailers had exceptional results, operational challenges limited opportunities. See what a recent study revealed about the impact of pre-peak investments on reducing capability gaps.

Omnichannel operations are the future of brick-and-mortar and DTC retail.

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Are Your Ecommerce Returns Creating Non-Returners?

| Dan Nevin

Is your ecommerce returns process preventing customers from returning items – and thus not returning to shop with you again? The answer might be yes. Returns provide the ability to drive repeat purchases, if done right. Make sure your returns processes support this, and don’t instead create non-returners. 

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Instacart Powers Same-Day Delivery for Family Dollar

| Mike O'Brien

Discount retail chain Family Dollar is jumping on the same-day delivery bandwagon through a national partnership with last mile leader Instacart, covering 6,000 of its stores in the U.S., the companies announced. They ran a successful pilot program in late 2020 at 275 Family Dollar stores and are now expanding it nationally.

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10 Ecommerce Fulfillment Trends to Pursue in 2021

| Perry Belcastro

The past year has redefined how Americans shop. Ecommerce, BOPIS and curbside are table stakes, and free shipping is expected. What exactly does that mean for ecommerce fulfillment operations? Now more than ever, they must be strategic, sophisticated and responsive. Here are 10 key areas to pursue in 2021.