Why Retailers are Abandoning Scan & Go Self-Checkout

| Michael Suswal

During the past 12 months, several retailers have launched new scan & go pilots. Some are even calling this tired technology autonomous checkout, comparing it to systems from Amazon Go. But scan & go and autonomous checkout really have little in common. Here’s how the two tech-powered checkout processes differ.

6 Great Benefits of Attending Ecommerce Operations Summit 2019

| Brian Barry

Today, merchants need to adopt every best practice to reduce costs and provide higher levels of service. Only one conference focuses exclusively on optimizing direct-to-customer and omnichannel operations and fulfillment: Ecommerce Operations Summit, April 9-11, 2019 in Columbus, OH. Here are 6 great benefits of attending.

Three Tips to Prevent Porch Piracy Over the Holidays

| Maria Haggerty

With the holidays upon us, porch piracy is on the rise as opportunistic thieves pilfer deliveries. Ecommerce brands are often left with two choices: Replace the stolen items free of charge or risk losing customers and future revenue. By taking preemptive measures however, you can reduce theft and improve the bottom line.

Vera Bradley Sees Results with Text Solution for Customer Care

| Mike O'Brien

High-end handbag, luggage and accessories seller Vera Bradley was looking to enhance the customer experience by adding texting as a contact channel, after realizing shoppers might have already been trying to send texts to customer service numbers. See what results the company experienced with an integrated text solution.

Improving the Last Mile with Process, Technology

| Don White

While you have little control over an order once it’s out for delivery, your operations team is still a crucial cog in the last mile experience. You need the right processes and technology to get products to the customer as efficiently and accurately as possible for a smoother delivery and a better experience.

Kroger Finds Its Voice … Ordering

| Mike O'Brien

Grocery giant Kroger is adding voice ordering to its online arsenal, interestingly hitching its wagon to the Google Assistant voice app and not to Amazon’s Echo, at six of its associated brands, the company announced. See what else Kroger is up to as well as other tech skirmishes in the escalating online grocery wars.

Amazon Expands Free Shipping for the Holidays, Hires More Drivers

| Mike O'Brien

Pouring more water into its moat, Amazon has totally eliminated shipping charges this holiday season, removing the $25 threshold for non-Prime members on items ordered in time for Christmas delivery. Amazon is also hiring and managing thousands of seasonal delivery drivers to handle the holiday crush.

Holiday Customer Service Will Measure Up – If You’re Prepared

| Kim Houlne

Consumers expect articulate customer reps—online and in person—well-versed in your products and services. This only escalates during the holidays. Thus call centers are pressed to perform at year-end. Here’s a laundry list of suggestions and some telling Q&As to help you determine what success looks like during peak season.