Customer Experience Archives - Page 3 of 37

Study Finds Expectations Not Being Met in Ecommerce Delivery

June 30, 2017 | Mike O'Brien

Retailers can increase revenue by offering more shipping choices for shoppers, according to a new report from Temando, which also revealed a wide gap between consumer expectations and what retailers deliver.

Transforming Your Supply Chain for Omnichannel Fulfillment

June 6, 2017 | Jon Kuerschner

Success today is ultimately measured by the customer experience. Can your company ensure a painless, satisfying experience for customers regardless of where and how they interact with your brand? Here is what retailers need to know before transforming their supply chain for omnichannel fulfillment.

How Top Brands Deliver Great Customer Experiences

May 1, 2017 | MCM Staff

In retail and ecommerce, it’s becoming more and more about creating a great customer experience as a differentiator that keeps shoppers engaged and coming back for more. But what are the components that make this happen? Learn how winners and finalists of MCM’s annual Excellence in Customer Experience Awards get it done and set themselves apart.

Stop Slashing Prices, Start Connecting With Your Customers

April 20, 2017 | Greg Zakowicz

So many retailers today are fighting to keep up with a competitor’s discounts and as a result are not focusing on what is important – their brand. Here are ways to still offer discounts and stay connected to your customers.

customer service, customer experience, call center, customer service reps

4 Unique Ways to Build Customer Loyalty

April 20, 2017 | Paul Dobbins

Whatever product or service your company offers, great customer service should always be a top priority. Here are four ways brands can gain customer loyalty.

6 Steps to a More Robust Voice of the Customer Program

April 17, 2017 | Angie Stocklin

A good Voice of the Customer program will help you improve your customer experience and gather insights that can be fed into a business strategy that resonates with their needs. Here are 6 steps to help you reach that goal.

An Innovation Checklist for Direct to Customer Operations

April 10, 2017 | MCM Staff

The recent Executive Operations Forum at Operations Summit 2017 generated many ideas and cost-savings tips. What improvements, best practices and innovations have you implemented in your contact center, fulfillment and inventory management? Here are 27 innovations that six direct to customer companies attending the forum have implemented.

Sephora, Ulta Beauty, two-day shipping, free two-day shipping, ecommerce, ecommerce fulfillment, retail, online retail, online retailer, Amazon, Amazon Prime, shipping/delivery, operations and fulfillment

How Sephora Shares Experiential Retail with Its Customers

March 27, 2017 | Daniela Forte

Creating a memorable, teachable and repeatable experience for customers is the focus for Sephora as it aims to look outside of its brand and offer experiential retail for its customers.Here is how Sephora is bringing the customer experience to its customers.

eBags On the Importance of Consistent Brand Communication

March 22, 2017 | Mike O'Brien

Catherine Harrison, director of operations for eBags, talks about her company’s approach to keeping its customers in the loop and satisfied. eBags is a finalist in the category of brand communication for the third annual Excellence in Customer Experience Awards, to be presented at a March 29 luncheon ceremony at Operations Summit 2017 in Pittsburgh.

Lands’ End on Being a Customer Experience Leader

March 17, 2017 | Mike O'Brien

What does it take to be a customer experience leader? Kelly Ritchi, SVP of Employee and Customer Services for Lands’ End, talks about the iconic brand’s philosophy and approach to customer service, what sets it apart and the business benefits it sees as a result. The company is a finalist in the leadership category for the Excellence in Customer Experience awards from Multichannel Merchant; winners will be announced during a luncheon on March 29 at Operations Summit 2017 in Pittsburgh.

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