e-grocery fruit order

Walmart, Amazon Most Popular for E-Grocery

| Mike O'Brien

Walmart is the most popular destination for e-grocery ordering, according to a new survey by Chicory, cited by 36% of respondents, followed by Amazon at 23%, and Instacart a distant third at 10%. Target was cited by just under 10% of respondents, followed by Kroger at 7%, Albertson’s/Safeway (3%), Stop & Shop (2%) and Shipt (1%).

CX or CSAT illustration

In An Era of Shortages, CX Matters More Than Ever

| David Fletcher

How can retailers keep problems outside their control from damaging customer relationships? Competing on customer experience (CX) is always smart, but right now it’s critical. Of course, the best CX is getting the products they want when they want them. But you can deliver excellent CX in other ways to maintain trust and goodwill.

customer service agent

Top 3 Customer Service Predictions For 2022

| Liz Tsai

Technology, whether through automation or personalized chat settings, was a major trend in customer service during 2021. While it takes a careful balance of implementation, technology can pave the way to new, beneficial customer service practices, many of which are coming to fruition. Here are three trends to watch in 2022.

UPS van in snow holiday peak season feature

Narvar Partners With UPS on Real-Time Data Tool

| Mike O'Brien

Narvar, provider of post-purchase experience solutions, is now pulling in real-time shipping data from UPS into a new dashboard product called Monitor to give shippers greater visibility into packages in transit across the supply chain, anticipating and proactively addressing issues.

beans.ai product image feature

Beans.ai Raises $17M to Help Optimize the Final Foot

| Mike O'Brien

Beans.ai, a routing optimization provider that enables FedEx Ground and others to direct drivers to exact locations like apartment units, and provides other details like parking locations and delivery rules, has come out of stealth mode with a $17 million investment.

Walmart+ bags 2

Walmart, Target Stepping Up Omnichannel Ahead of Holidays

| Mike O'Brien

In an effort to make ordering and receiving goods easier for the holidays, Walmart and Target have both announced upgrades to their omnichannel strategies as supply chain woes continue to impact inventory stock levels and consumers worry that products won’t be available.

black friday bot grinch

Leveraging Tech to Navigate the Great Holiday Shortage

| Gareth Smith

To minimize the impact of the great holiday shortage of 2021, retailers need to leverage innovative technologies and their insights to help navigate supply chain disruptions and reduce the risk of driving customers away now and into 2022. Here are some critical ways technology can help mitigate the pain of out of stocks.

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MFC Firm Fabric Joins the Unicorn Club With $200M Raise

| Mike O'Brien

Fabric, maker of automated systems for on-demand micro fulfillment in urban settings, has raised a fresh $200 million, bringing its valuation above the vaunted $1 billion mark as it looks to expand to new markets beyond its current operations in Washington, DC, New York and its launch site of Tel Aviv.

inventory management man

Inventory Management Gets Trickier As Forces Collide

| Mike O'Brien

Given massive, lingering supply chain roadblocks, carrier capacity limits and labor shortages, inventory management has gotten trickier for retailers, especially as the critical Q4 approaches. This special report from Multichannel Merchant looks at ways retailers are rethinking their inventory approach to buffer against shocks.