Sixty-one percent of U.S. retailers said they would consider banning serial returners as Amazon has done to combat the growing wave brought on by over-generous policies, according to a new survey from UK ecommerce software firm Brightpearl. In the UK, 45% of retailers said they would consider doing so.
Amazon is reportedly experimenting with robotic arms that can visually identify items on a conveyor, pick them up using a compressed air vacuum gripper and place them on a table or shelf. At the same time the company says publicly the state of the art isn’t there yet to handle the wide variety of products it stores and sells.
As of Oct. 1, 10 states added a requirement for remote sellers to begin collecting tax online sales tax in the wake of the Supreme Court’s landmark Wayfair ruling in June, and many merchants are finding it difficult to comply. See what an advocacy group is doing, when states are enacting laws and what litigation is pending.