Standing Out in a Future of Seamless Payments

| Ed Whitehead

For an ecommerce business, seamless payments are vital. According to one study from Baymard, 18% of U.S. online shoppers have ditched their cart in the last three months due to long and complicated checkout processes.
Now is the time to improve seamless payments for your ecommerce business. Here are some tips to guide you.

payment processes

Enhanced Payment Processes Improve Customer Loyalty

| Andy Orrock

With online and store checkout being such a vital part of the overall customer experience, prioritize enhancing your payment processes to ensure a smooth and frictionless journey. This leads to lower online cart abandonment rates, larger basket sizes, higher retention rates and more revenue. Here three critical elements to include.

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SKUx Creates Digital Currency to Battle Coupon Fraud

| Mike O'Brien

Fintech startup SKUx is looking to create a new category of digital payment to address rampant fraud in online coupons, offers and promotions by using a distributed public ledger system to create serialized, one-time payments that can be tracked and traced.

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Ecommerce Fraud Increasing, But Help Is On the Way

| Mike O'Brien

From account takeover to friendly fraud, phishing, spoofing, counterfeiting, chargebacks and more, there are many ways for fraudsters to disrupt and derail ecommerce. This special report from Multichannel Merchant takes a deep dive into current fraud trends and explores solutions and steps you can take to safeguard against it.

cross-border ecommerce

E-Commerce Growth: Emerging Markets Are Key

| Mario Shiliashki

There has never been a better time to be in e-commerce. Multiple factors have combined to bring us to the tipping point for e-commerce adoption, resulting in more opportunities than ever before for online and omnichannel merchants.

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Card-Linked Offers Work But Need Improvement

| Arlo Laitin

Card-linked offers, such as “get 5% cash back at Retailer X,” have become ubiquitous in online banking. And although targeting has improved, they’ve looked fairly similar for a while. Consumers ask “Why don’t I get offers from merchants I spend the most with?” The answer has to do with the limitations of bank-transaction data. 

MCM CommerceChat podcast

Breaking Down New EU VAT Changes

| Mike O'Brien

As of July 1, the EU is updating how retailers calculate Value-Added Tax (VAT) when selling goods into member countries. This extends a 2015 change to include low-cost ecommerce goods under 22 Euros. Peter Boerhof of Vertex helps us better understand the implications for sellers in our latest MCM CommerceChat podcast.

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A History of Barcodes, and Looking Ahead

| Gabe Grifoni

A little over 50 years ago, retail leaders came together and transformed the global economy forever by developing the Global Trade Item Number (GTIN), a numerical code uniquely identifying every single product and the core of the barcode. Here’s a bit of the history of the barcode, and where the technology is going.

PayPal Happy Returns feature

PayPal Acquires Happy Returns

| Mike O'Brien

Looking to create more of an end-to-end ecommerce solution and move beyond the perception that it’s a payments platform only, PayPal has acquired Happy Returns, which consolidates returns for retailers via a national network of mall and store collection points. PayPal had led a 2019 funding round of $11M into Happy Returns.

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4 Ways Ecommerce Brands Can Drive Engagement, Sales

| Chemi Katz

With online trends set to outlive the pandemic itself, ecommerce brands are reckoning with an increasingly competitive online landscape in which consumers are more than willing to change their brand loyalties if it means a better customer journey. Here are four ways to drive sales and engagement in the current environment.