The State of The Ecommerce Facilities Services Industry

| MCM Staff

The State of the Ecommerce Facilities Services Industry Study analyzes how leading ecommerce companies are managing and improving their facilities, warehouses and logistics strategies and operations. It covers best practices and benchmarks in areas like strategies, technology and innovation and operations and labor.

MCM CommerceChat Podcast

Of Content Fraud, Consumers and COVID-19

| Mike O'Brien

Digital fraudsters are nothing if not opportunistic, and the current pandemic is an excellent example. Many reports from consultants and researchers talk of increasing scams and tricks, and “content fraud” is on the rise. Jeff Sakasegawa, a trust and safety architect at fraud prevention firm Sift, talks about the problem and his findings.

chargeback fraud

AI Can Resolve Chargeback Challenges for Merchants, Banks

| Monica Eaton-Cardone

One key reason friendly fraud is such a problem is that merchants and banks lack the capacity to distinguish between legitimate and illegitimate dispute claims. AI-based tools sending transaction data would allow for more accurate analysis of industry trends and consumer preferences, freeing up resources and reducing overhead.

Digital Payments in 2020: Remote Ordering and Managing Risk

| Monica Eaton-Cardone

As COVID-19 continues to impact the market, we’ve seen a massive shift toward ecommerce. The rise in contactless payment as a result of the coronavirus has been a key trend. Consumers are adopting options like mobile ordering and in-store pickup at an astonishing rate. Learn about best practices to address fraud risks.

Coronavirus Crisis Presents Greater Risk of Ecommerce Fraud, Experts Say

| Mike O'Brien

If nothing else, bad actors perpetrating ecommerce transaction fraud are clever opportunists, and a crisis like the ongoing coronavirus outbreak is proving a perfect opportunity for them to prey upon unsuspecting sellers and consumers, experts agree. The rise of contactless deliveries and working from home are among the entry points.

4 Ecommerce Checkout Tech Trends to Improve the Customer Experience

| Kushal Shah

The juxtaposition of “fast and frictionless yet safe” checkout puts a large burden on retailers who may be tempted to add extra steps to increase security. While there are many ways to meet these growing customer expectations, the best approach is to prioritize the user experience. Here are 4 trends to watch for in 2020 and beyond.

Visa Swipe Fees Going Up for Ecommerce, Down in Grocery Stores

| Douglas P. Clement

Visa plans significant changes to rates merchants pay each time a consumer makes a purchase with its cards, Bloomberg reported, both online and in store, citing a document Visa sent to banks. According to Bloomberg, brands can expect to pay more for ecommerce transactions, while fees in grocery stores will decline.

Children’s Clothing Retailer Hanna Andersson Victim of Dark Web Hack

| Douglas P. Clement

Hanna Andersson, the Portland, OR-based children’s clothing brand with Swedish roots, was hacked in a magecart attack last fall that exposed customers’ credit card information, including CVV codes, but is just now coming to light. The hack revealed credit card information from transactions between Sept. 16 and Nov. 11, 2019.

New Decade, New Risks: Addressing Emerging Ecommerce Payment Fraud

| Monica Eaton-Cardone

It’s near impossible to keep up with the pace of change in ecommerce payment. That’s a problem, because fast-paced innovation inevitably leads to vulnerabilities. Without the right approach, revolutionary profit opportunities could fall victim to advanced ecommerce payment fraud threats. A multilayered, strategy is needed.