Rafael Lourenco

rafael.lourenco@clear.sale

Rafael Lourenco is Executive Vice President and Partner at ClearSale, a card-not-present fraud prevention operation that helps retailers increase sales and eliminate chargebacks before they happen. The company’s proprietary technology and in-house staff of seasoned analysts provide an end-to-end outsourced fraud detection solution for online retailers to achieve industry-high approval rates while virtually eliminating false positives.

amazon and shopify feature

Amazon vs. Shopify: Keep an Eye on the Battle

| Rafael Lourenco

There’s a behind-the-scenes battle going on between Amazon and Shopify that has big implications for merchants. Amazon now owns a technology that could help it compete directly. Here’s why the rivalry matters to online merchants, and how understanding it can help you select the right ecommerce channels for your goals.

Louis Vuitton luxury retailer feature

Luxury Retailers: Are You Ready for the Holidays?

| Rafael Lourenco

This holiday season, we may see pent-up demand from earlier in the year channeled into even more ecommerce purchases and larger order values. Luxury retailers can take a few steps now to make sure they’re positioned to meet this demand.

holiday retail sales box with graph

Handling Holiday Ecommerce Fulfillment Issues

| Rafael Lourenco

For retailers, massive holiday ecommerce this year raises the prospect of more customer complaints, lost package claims, returns due to delays and possible shipping fraud as harried customer service agents try to keep shoppers happy by making post-order changes. Here’s how you can plan now to keep holiday customers happy.

secure shopping experience illustration

When Is Outsourced Fraud Prevention Cost Effective?

| Rafael Lourenco

Fraud as a percentage cost of revenues has steadily climbed over the past several years, from an average of 0.51% in 2013 to 1.80% in 2018, and that number is expected to keep rising as CNP fraud continues to grow. Here are some key factors when considering whether to have all of your fraud screening done in house or outsourced.

Is Using AI for Fraud Protection Keeping Your Online Stores Safe?

| Rafael Lourenco

Fighting fraud is a time-consuming task and most online retailers need help with it. Ecommerce platforms are stepping up to assist their merchants with AI-driven solutions, but do these AI-only tools provide enough fraud protection? Here are some factors to consider before opting in to a platform-provided fraud screening program.