Julian Krenge

[email protected]

Julian is passionate about technology that is functional, seamless and solves real world problems reliably. This passion led him to co-found parcelLab in 2015 and drive the development of the industry leading post-purchase experience management platform. As CTO, Julian is responsible for parcelLab’s relentless focus on innovation, developing the platform to bring brands and customers closer together in even more complex real-world situations. He is fearlessly committed to transforming customer experiences worldwide, and building the technology platform that enables this in any industry, not just retail.

ChatGPT screen feature

Automating the Customer Experience

| Julian Krenge

For retailers and ecommerce brands, interacting with customers and leaving a good impression is not only a never-ending task, but incredibly important for sustained growth. This is why brands should make it a priority to take advantage of automated tools that save time, reduce the need for customer service agents and provide a consistently seamless customer experience while shopping.