What happens when your ecommerce returns are cross border? How do you manage and view all orders globally and domestically? How close are you to returns data? How nimble are you at meeting local customer expectations in terms of carriers and time to credit? Here are some things to think about as you step up your returns game.
A growing trend in reusable transport packaging has created an opportunity to add value through reverse logistics of returnable and reusable assets. Once considered a necessary cost center, this aspect of reverse logistics can actually increase efficiency while decreasing costs if handled well, a win-win for your business.
It’s coming down to the wire for our Ecommerce Operations Summit 2020 call for speakers, which closes next Friday, Aug. 16. Our 9th annual event will be held April 14-16, 2020 at the Marriott Orlando World Center in Orlando, FL – a nice change of venue, don’t you think? Get your submission in now and elevate the conversation!
Shoppers love try before you buy (TBYB), a growing strategy that lets them order multiple items and send most of it back. It can boost ecommerce sales but also balloon return rates. So how do you take advantage of the TBYB opportunity while escaping the potential pitfalls that can kill your margins? An expert panel explains how.
Studies have shown that ecommerce backorders can cost you $15 to $20 each, eroding profits. This includes customer service calls, fulfillment labor, shipping and packing material costs. Also, backordered items often have a higher return rate. Here are 8 practical solutions to help you reduce ecommerce backorders and stockouts.
FedEx has partnered with discount retailer Dollar General, offering dropoff and pickup services at 8,000 Dollar General stores by the end of 2020, giving it rural penetration it lacked. Along with its own stores and partnerships that also include Walgreens, Kroger and Albertsons, FedEx now has a network of 62,000 locations.
Five months after investing in two-day ecommerce delivery and returns service ShopRunner, UPS is partnering with the company, offering a year’s free subscription to the 47 million U.S. members of its My Choice program. ShopRunner’s 100+ retail partners include Ann Taylor, Bloomingdale’s, Chico’s and Kate Spade New York.
As online sales grow at double-digit rates, ecommerce returns are growing even faster, typically three to four times greater than for stores, and carry a high level of value. The opportunity is to get online returns from the store back to fulfillment centers quickly in order to maximize their value. Here’s how to make it happen.