A day after Christmas, UPS affirmed and updated its expectation that it would process just shy of 2 million returns on Jan. 2, 2020, representing a seventh consecutive record-breaking National Returns Day. But is Dec. 26 really the day retailers and ecommerce companies need to pay attention to? You be the judge.
Le Tote plans to modernize Lord & Taylor’s assets, including integration with Le Tote’s rental business to drive upselling. Retail industry veteran Robert Escobar has signed on to help Le Tote create a roadmap for a supply chain makeover to meet its business objectives. Find out more in this MCM CommerceChat podcast interview.
In 2019, over half of shoppers say they’re conscious of the environmental practices of retailers they shop with. At the same time, they love overnight shipping and free returns, which impact the environment. Retailers, striving to please consumers and be sustainable, are caught in the middle. Here are some ways to address the dilemma.
UPS is projecting a 26% increase on “national returns day” on Jan. 2, when 1.9 million inbound packages are expected to hit its network as Q4 ecommerce continues to balloon. Another somewhat smaller returns peak of 1.6 million packages/day will hit the week of Dec. 16; the daily average that month will be 1 million, UPS said.
Many subscription box customers are interested in purchasing additional items, so adding an ecommerce channel can enable merchants to enhance the experience while generating a new revenue stream. This requires some operational adjustments. Here are 7 ways to help ensure success with your subscription ecommerce fulfillment.
Keynote presentations from supply chain executives at REI and Neiman Marcus will headline Ecommerce Operations Summit 2020, which will be held April 14-16 at the Marriott Orlando World Center. The show will be packed with great sessions and thought leaders across a range of key topics and disciplines.
With returns such a huge piece of the ecommerce experience, FedEx is making it easier by adding return services at thousands of Walgreens stores nationwide next month in a partnership expansion. FedEx’s returns technology, launched in 2018, allows returned items to be dropped off, inspected, packed and in some cases processed.
Now in its fifth year, Multichannel Merchant’s MCM Top 3PLs is a listing of leading third-party logistics providers in ecommerce and direct-to-customer (D2C) operations and fulfillment. To create the 2020 listing, we’re looking for a few good 3PLs. How does your organization measure up? You have until Nov. 7 to complete a submission.
There’s a little bit of everything on tap at Ecommerce Operations Summit 2020, to be held April 14-16 in wonderful Orlando, FL. From keynotes by executives at Neiman Marcus and REI to new e-grocery and robotics tracks, preconference workshops and lots of great networking, it’s a not-to-be-missed event for industry pros.
What happens when your ecommerce returns are cross border? How do you manage and view all orders globally and domestically? How close are you to returns data? How nimble are you at meeting local customer expectations in terms of carriers and time to credit? Here are some things to think about as you step up your returns game.