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While contact centers have been built around telephone technologies, customer-facing employees need to interact with customers across all communication channels. Here’s a look at what you need to do to create today’s customer-centric contact center.
Shopping cart abandonment remains a major challenge for merchants, with the average online shopping cart abandonment rate at 75%. But that doesn’t mean you can’t win a cart abandoner back and convert him into a buyer.
For our October 2010 issue, Curt Barry of F. Curtis Barry & Co. penned a piece called “7 Steps to Successful Systems Integration.” Three years later, we’re finding it’s one of the most-viewed articles on MultichannelMerchant.com. Coincidence? Maybe not. But it’s worth another look.
Toys R Us chief merchandising officer Richard Barry has provided his insight and vision surrounding the company’s omnichannel holiday strategy, as well as investments being made in its mobile capabilities.
Jarden Corp. has agreed to acquire Yankee Candle Investments from Madison Dearborn Partners for approximately $1.75 billion in cash, subject to working capital and other adjustments. here’s why Jarden wants to add Yankee Candle to its portfolio of retail brands.
Sur La Table’s August 30 email blast wished its customers a Happy 1st Anniversary. But its witty rebuttal made us smile. Here’s a look at Sur La Table’s quick response and light-hearted reaction.