Creating the Customer-Centric Contact Center

While contact centers have been built around telephone technologies, customer-facing employees need to interact with customers across all communication channels. This executive summary from Multichannel Merchant gives you a look at what you need to do to create today’s customer-centric contact center, including:

  • Best practices for hiring and training
  • What metrics you need to track
  • Tips for holiday season preparation
  • Social media, email and live chat

Click the image below to download
“Creating the Customer-Centric Contact Center”

22820_MCM_Executive_Summary_contact_centers-400

Partner Content

The Gift of Wow: Preparing your store for the holiday season - Netsuite
Being prepared for the holiday rush used to mean stocking shelves and making sure your associates were ready for the long hours. But the digital revolution has changed everything, most importantly, customer expectations. Retailers with a physical store presence should be asking themselves—what am I doing to wow the customer?
3 Critical Components to Achieving the Perfect Order - NetSuite
Explore the 3 critical components to delivering the perfect order.
Streamlining Unified Commerce Complexity - NetSuite
Explore how consolidating multiple systems through a cloud-based commerce platform provides a seamless experience for both you, and your customer.
Strategies for Maximizing Mobile Point-of-Sale Technology - NetSuite
Learn the top five innovative ways to utilize your mobile POS technology to drive customer engagement, increase sales and elevate your brand.