Live from Net.marketing: Channel, not brand, expansion works for Delia’s

New York—With a 13 million-name database and 8.5 million catalog buyers, cataloger/retailer Delia’s has a circulation larger than even those of teen magazines such as “Teen People,” “Seventeen,” and “YM,” according to president Andrea Weiss. That sort of brand reach led the teen girls’ apparel marketer to shift the direction of its expansion strategy several years ago, Weiss explained in her May 7 session at the Net.marketing Conference here.

Founded as a print catalog company in 1993, by 2000 Delia’s had a significant Web presence as well. What’s more, the company had acquired nine additional brands, including community Websites iTurf and Gurl and catalogers TSI Soccer and Storybook Heirlooms.

But the multitude of brands, not all of which targeted the teen girls who are the Delia’s audience, drained Delia’s bottom line. In May 2000, the New York-based company began divesting all properties but the core Delia’s brand in a strategic branding effort.

“Multichannel chains such as Talbots and J.Crew have proven that there is big opportunity for growth by expanding into the third channel, retail,” Weiss said. She pointed to a statistic that shows that retail sales can account for up to 75% of a multichannel marketer’s total sales.

Delia’s now has 54 stores and plans to look into adding stores in demographically apt areas such as Florida and Texas within the next year. The stores have sales of approximately $400 per square foot, which Weiss said is on par with figures of established retailers with more than 300 stores.

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Live from Net.marketing: Channel, not brand, expansion works for Delia’s

New York—With a 13 million-name database and 8.5 million catalog buyers, cataloger/retailer Delia’s has a circulation larger than even those of teen magazines such as “Teen People,” “Seventeen,” and “YM,” according to president Andrea Weiss. That sort of brand reach led the teen girls’ apparel marketer to shift the direction of its expansion strategy several years ago, Weiss explained in her May 7 session at the Net.marketing Conference here.

Founded as a print catalog company in 1993, by 2000 Delia’s had a significant Web presence as well. What’s more, the company had acquired nine additional brands, including community Websites iTurf and Gurl and catalogers TSI Soccer and Storybook Heirlooms.

But the multitude of brands, not all of which targeted the teen girls who are the Delia’s audience, drained Delia’s bottom line. In May 2000, the New York-based company began divesting all properties but the core Delia’s brand in a strategic branding effort.

“Multichannel chains such as Talbots and J.Crew have proven that there is big oppurtunity for growth by expanding into the third channel, retail,” Weiss said. She pointed to a statistic that shows that retail sales can account for up to 75% of a multichannel marketer’s total sales.

Delia’s now has 54 stores and plans to look into adding stores in demographically apt areas such as Florida and Texas within the next year. The stores have sales of approximately $400 per square foot, which Weiss said is on par with figures of established retailers with more than 300 stores.

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Hincapie Sportswear Finds Omnichannel Success in the Cloud - Netsuite
For more and more companies, a cloud-based unified data solution is the way to make this happen. Custom cycling apparel maker Hincapie Sportswear has leveraged this capability to gain greater visibility into revenue streams, turning opportunities into sales more quickly while gaining overall operating efficiency. Download this ecommerce special report from Multichannel Merchant to more.
The Gift of Wow: Preparing your store for the holiday season - Netsuite
Being prepared for the holiday rush used to mean stocking shelves and making sure your associates were ready for the long hours. But the digital revolution has changed everything, most importantly, customer expectations. Retailers with a physical store presence should be asking themselves—what am I doing to wow the customer?
3 Critical Components to Achieving the Perfect Order - NetSuite
Explore the 3 critical components to delivering the perfect order.
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Explore how consolidating multiple systems through a cloud-based commerce platform provides a seamless experience for both you, and your customer.