Implementing Operational Metrics in Your Distribution Center

When developing operational metrics for the distribution center, it’s important to complement your company’s long-term strategies in the measurements, says Doug Smith, senior director of direct-to-consumer operations for Western wear apparel merchant Sheplers.

MORE FROM THE
OPERATIONS SUMMIT

Misalignment of metrics can impede future goals and also have a negative impact on your customer’s experience by focusing on the wrong operational attributes.

By creating a blended scorecard of your most important metrics, it’s easy to identify the relationships between each and find the most effective balance to achieve your goals. For example, when labor cost per order is increased there can be a specific increase in order turnaround time.

If you want to know more, Smith will be speaking on this topic at the Operations Summit in Memphis May 2-3. For more information, go to www.operationssummit.com.

Partner Content

The Gift of Wow: Preparing your store for the holiday season - Netsuite
Being prepared for the holiday rush used to mean stocking shelves and making sure your associates were ready for the long hours. But the digital revolution has changed everything, most importantly, customer expectations. Retailers with a physical store presence should be asking themselves—what am I doing to wow the customer?
3 Critical Components to Achieving the Perfect Order - NetSuite
Explore the 3 critical components to delivering the perfect order.
Streamlining Unified Commerce Complexity - NetSuite
Explore how consolidating multiple systems through a cloud-based commerce platform provides a seamless experience for both you, and your customer.
Strategies for Maximizing Mobile Point-of-Sale Technology - NetSuite
Learn the top five innovative ways to utilize your mobile POS technology to drive customer engagement, increase sales and elevate your brand.