Shippers Shift Shipping and Handling Costs Away from Customers

Merchandise shippers are going with the flow and have stopped charging their customers for shipping and handling, according to survey results from MCM Outlook 2012-13.

According to the MCM Outlook 2011 Operations & Fulfillment survey results, no shipper said they didn’t charge customers shipping and handling fees. But in our most recent survey, conducted in April and May of this year, 11.1% of survey respondents said their customers are not charged for shipping and handling.

Broken down by category, 11.9% of respondents that identified themselves as primarily business-to-consumer sellers said they do not charge for shipping and handling. Just 9.1% of respondents that said they are primarily business-to-business shippers said they don’t charge for shipping and handling.

Last year, 34.8% of respondents said they charged shipping and handling fees based on the total value of the order. That number dropped to 28.6% this year.

MCM Outlook 2012-13 also shows that 34.9% of respondents base shipping and handling fees on order weight and delivery distance. That’s up from 25.8% in 2011.

Exactly 50% of b-to-b respondents said they base shipping and handling fees on weight and delivery distance.

The full MCM Outlook 2012-13 Operations & Fulfillment research report will be available for download later this year. You can click here and register to receive the research report as soon as we publish it.

Partner Content

Hincapie Sportswear Finds Omnichannel Success in the Cloud - Netsuite
For more and more companies, a cloud-based unified data solution is the way to make this happen. Custom cycling apparel maker Hincapie Sportswear has leveraged this capability to gain greater visibility into revenue streams, turning opportunities into sales more quickly while gaining overall operating efficiency. Download this ecommerce special report from Multichannel Merchant to more.
The Gift of Wow: Preparing your store for the holiday season - Netsuite
Being prepared for the holiday rush used to mean stocking shelves and making sure your associates were ready for the long hours. But the digital revolution has changed everything, most importantly, customer expectations. Retailers with a physical store presence should be asking themselves—what am I doing to wow the customer?
3 Critical Components to Achieving the Perfect Order - NetSuite
Explore the 3 critical components to delivering the perfect order.
Streamlining Unified Commerce Complexity - NetSuite
Explore how consolidating multiple systems through a cloud-based commerce platform provides a seamless experience for both you, and your customer.