Eight retailers (32%) failed to deliver by Christmas in at least one of the three regions. Of all 75 orders we placed, 12% missed the delivery estimate. And according to StellaService, all but one of these orders were shipped using UPS
UPS and FedEx both announced this week that delays in their delivery services would result in Christmas presents not being under their customer’s tree. In this video, Joe Bobko, managing director of The Bobko Group, talks with Multichannel Merchant senior content manager Tim Parry about these issues that affect the shippers, the merchants and the consumers.
Amazon put out a press release on Dec. 26 to announce a record-setting holiday season for Amazon Prime, the annual membership program offering unlimited free two-day shipping on millions of items. The problem is, Amazon’s announcement came two days after UPS announcements delays in deliveries that meant shipments scheduled to be under Christmas trees would not arrive on time.
As more and more merchants focus their ecommerce energy into creating a customer-centric organization, one of the best ways to set yourself apart from the competition is through your returns policy. Regardless of why a consumer returns a good, there are ways for merchants to develop an effective and efficient returns process that keeps customers coming back for more.
Monday marked the biggest shipping day of the year for UPS as they geared up and shipped out 34 million packages. So how exactly does UPS handle this organized chaos? Take a look at this video to get a firsthand look inside the busy shipping day of the year.
Amazon has turned to an unusual source of seasonal hires to fulfill orders this holiday season: hundreds of workers who call RV campers their homes in Kentucky, Kansas and Nevada.
Department store retailer Belk, Inc. announced plans to expand its ecommerce distribution and fulfillment center in South Carolina.
With the addition of three new distribution centers in California, Atlanta, and Ohio, Home Depot announced plans on Dec. 11 to develop same-day shipping capabilities.
A new $40 million, 254,000-square-foot FedEx Ground distribution center is coming to South Carolina, according to local news outlets. The distribution center is expected to begin operations in 2015.
For merchants wanting to implement a successful convenience commerce program, there are five ways to make it both convenient for customers and profitable for your business.