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A network security system consisting solely of firewalls and anti-virus software is no longer viable, according to a report titled, eSecurity: Removing
You may not be running a five-star restaurant, but you’re no less subject to customer service imperatives than the toniest of matre d’s. In today’s competitive
Turnover, technology, and CRM are the three most significant influences in the current call center market.
Poor service is the inevitable result if you fail to take the time to manage the third-party fulfillment (3PF) selection process properly.
When you’re angling for a bigger piece of the pie, it’s just plain frustrating when the plate is out of reach. But when the product you need is missing from its pick slot, it’s a recipe for DC disaster.
Ever think trying to return something to an online retailer is just not worth the trouble? You’re not alone. In a recent survey by PricewaterhouseCoopers,
Plano, TX–Former Spiegel president/CEO John Irvin has been named senior vice president/president of catalog and Internet for J.C. Penney, effective Feb.
Pay employees well and they’ll work hard and be happy – true or false? In the numerous published rankings of ten conditions that have the most impact
It’s a known fact that the bigger your closet, the more space you have for old clothes you haven’t worn in years. The warehouse is the closet of the operations
Everyone has a favorite story to tell about the job candidate who was less than perfect, from the man who took his mother in with him to the interview