b2b-stock-photo

August 7, 2014




B2B Sees Faster Online Sales Growth than B2C

B2B ecommerce has grown at a faster sales pace than B2C, according to Epsilon’s 2014 Multichannel Trend Report.

B2B online sales grew nearly 8% during that time, and accounted for nearly two-thirds of all sales, according to the Epsilon …

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In B2B, Ecommerce

iStock_000004554966XSmall

January 9, 2014




Shoppers Have Great Expectations with Omnichannel Commerce

Shoppers today expect and demand a streamlined experience and are expecting an easy access to information and integrated online and in-store tools, according to Baynote’s 4th Annual Holiday Online Shopping Survey.

According to the survey, 74% of shoppers cite finding …

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In Ecommerce, Must Reads

omnichannel-strategy-300

January 1, 2014




Omnichannel Retailers Stand to Win or Lose at Every Touch Point

The cardinal rule of retailing never changes: Customers punish poor performance. This has been true for as long as we’ve been buying and selling things – maybe 12,000 years or more. In one sense, nothing’s changed since that Sardinian farmer …

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In Must Reads, Omnichannel

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August 1, 2014




Target and Walmart Announce New Leaders

It was a busy week for executive hirings: Target brought in a new chairman and CEO, and Walmart U.S. promoted its new president and CEO from within.

[caption id="attachment_51808" align="alignleft" width="147"] Brian Cornell[/caption]

Target announced that …

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In Executive, Leadership Team

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July 31, 2014




Canada, Australia Top Choices for Cross-Border Ecommerce

[caption id="attachment_51555" align="alignright" width="151"] Want to know more about growing your global ecommerce business? Click here and download Multichannel Merchant’s MCM Outlook report.[/caption]

Canada (84%) and Australia (54%) are the top choices for cross-border ecommerce, followed by Japan and …

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In Ecommerce, Global

Growing Global, global, global ecommerce, France, Germany, cross border, retail, online retail, returns fraud, returns policy, Europe, EU, EU consumer rights directive

July 31, 2014




In France and Germany, Ecommerce a Matter of Trust

Merchants who want to conduct cross-border ecommerce into France and Germany have to grapple with a common issue – trust in the online channel.

Speakers on a France and Germany panel at Multichannel Merchant’s recent Growing Global conference agreed that …

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In Ecommerce, Ecommerce

UPS, holiday shipping, holiday shipping peak, seasonal hiring, shipping, Shipping/Delivery, FedEx, Amazon, retail, holiday peak, logistics, 2013 holiday season, 2014 holiday season

July 31, 2014




UPS Spending $175M to Add Holiday Shipping Capacity

UPS announced on its Q2 earnings call this week that it was spending $175 million to increase its capacity during the holiday shopping season, including adding 50 new hub sorts at its existing facilities – bumping up capacity by 5% – and going from limited …

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In Fulfillment, Holiday 2014

distribution center, warehouse/distribution center, warehouse, fulfillment center, Amazon, FedEx, Dr. Pepper Snapple, Zulily

July 29, 2014




When a Labor Management System Makes Sense

As distribution center operations continually look to streamline operations and gain efficiencies, especially when they’re in growth mode, a labor management system inevitably becomes part of the conversation. In a nutshell, it helps managers and supervisors track and manage …

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In Fulfillment, Inventory

GlobalFlags300

July 29, 2014




MCM Outlook: Global Ecommerce Opportunity Beckons

If you’re a merchant and you’re not engaged in global ecommerce, you’re missing out on a massive opportunity. Trends like slower growth in domestic ecommerce relative to other countries and increased website traffic from non-U.S. IP …

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In MCM Outlook 2014, mcm-outlook

ipad-iphone-300

July 25, 2014




Apple’s Sales Growth in India is Great for Global Ecommerce

Apple reported that its third quarter revenues were up 6%, and CEO Tim Cook attributes that to its progress in the BRIC countries, where iPhone sales were up a very strong 55% year-over-year.

And that, coupled with strong iPad sales, could lead …

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In Ecommerce, Global

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