Amazon, Amazon.com, free shipping, amazon prime, ecommerce

January 1, 2015




Amazon Falling Back to the Pack in Customer Satisfaction

Answers Corporation has announced the release of The Answers Experience Index (AXI): 2014 U.S. Retail Edition, a study of multichannel retail touch points based on 40,000 consumer surveys gathered for the top 100 retail websites, top 30 retail chain stores and top 30 mobile …

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In customer experience, Customer Service

staples-online-pickup-300

December 30, 2014




How Convenient is Buy Online, Pickup In Store?

Buy online, pickup in store is supposed to be a major differentiator for omnichannel retailers. But is buy online, pickup in store really that convenient?

According to a study by StellaService, buying online is a piece of cake. But it …

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In Blog, Must Reads

2015-forecast

December 29, 2014




4 Ecommerce Trends to Discard in 2015

It’s been a little over 15 years since the world was deathly afraid of Y2K crippling our global computer systems. Since that time, much has happened in between. We’ve revolutionized personal computing, the web, what it means to …

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In Blog, Must Reads

Warehouse/Distribution Center, distribution center, distribution centers, Shipping/Delivery, shipping, Operations and Fulfillment, Operations Management, Amazon, Gap, The Gap, Trader Joe's, Lindt, Hobby Lobby, Benjamin Moore

December 29, 2014




Automating the Web of Shipping Options

According to a survey conducted by Shopper Approved among 25,660 customers, there’s essentially a 3-way tie in the key factor shoppers cited to explain why they buy online instead of locally. The winning reasons are larger selection (25.4%), better pricing (25%), and …

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In Blog, Must Reads

sephora-omnichannel-300

May 14, 2014




5 Excellent Examples of Omnichannel Retailing Done Right

There’s a lot of buzz surrounding omnichannel retailing and WHY retailers should do it, but the HOW of it all isn’t always clear.

Which is why instead of just talking about the benefits of omnichannel, we’ll look …

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In Must Reads, Omnichannel

target-ipad-300

May 9, 2014




Target Calls it Flexible, We Call it Omnichannel

It’s been less than a week since Target decided to part ways with long-time chairman, president and CEO Gregg Steinhafel, and the merchant has wasted no time in introducing interim CEO John Mulligan to the masses.

In a Q&A …

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In Blog, Omnichannel

holiday shopping, 2014 holiday season, 2014 holiday shopping, UPS, FedEx, National Retail Federation, NRF, retail, ecommerce, Shipping/Delivery. Operations and Fulfillment

December 22, 2014




Down to the Wire for Seasonal Shipping Peak 2014

As the 2014 retail shopping/shipping season roars to a close, the major carriers are seeing their numerous technology upgrades, investments and temp hiring expansions put to the test, while retailers have pushed cutoffs as far as humanly possible toward Christmas …

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In Automation, Fulfillment

2015-forecast

December 22, 2014




5 Email Marketing Predictions for 2015

“Without change there is no innovation, creativity, or incentive for improvement. Those who initiate change will have a better opportunity to manage the change that is inevitable.” While William Pollard may have been best known for his contributions to the …

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In Blog, Email

gift-shipping-300

April 29, 2014




A Ship-From-Store Solution Bridges Omnichannel Gaps

Last week, eBay Enterprise announced a new offering for clients using its ship-from-store solution. The goal of eBay Enterprise’s Ship-From-Store Freight is to reduce the shipping cost for retailers and brands and enable them to transfer these savings onto their …

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In Omnichannel, Videos

omnichannel-ecommerce-cloud-close-up-300

December 18, 2014




3 Personalization Pillars That Will Make (or Break) Retailers

Personalizing the online retail experience is arguably the single most important innovation retailers must embrace to thrive in the new omnichannel world. The convergence of brick and mortar operations with digital retail is happening faster than most ever expected. By …

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In Blog, Engagement

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