mobile-barcode-scanning-300

March 4, 2016




Winning Customer Loyalty Through Omnichannel Loyalty Perks

Reward programs and loyalty clubs are certainly nothing new in the world of retail. Sperry & Hutchinson introduced its stamp program, mainly used by grocers and gas stations, in 1896.

If you’re like most people, you never collected quite enough S&…

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In Blog, Loyalty

omnichannel-shopping-300

March 1, 2016




6 Steps to a More Effective, Holistic Omnichannel Strategy

Retailers typically focus their omnichannel capabilities with laser-like precision on customer-facing functions.

It’s a good start. But many struggle to maintain healthy margins because they forget to sync up with the key departments and processes that customers never directly …

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In Blog, Channel Integration

Warehouse/Distribution Center, order management system, ERP, operations and fulfillment, system integration, VAR

March 28, 2016




How to Achieve Warehouse Efficiency Through Vendor Compliance

Reducing time to customer in this “point, click, deliver” world starts with receiving inbound product ready to ship. Many companies have serious problems efficiently processing inbound receipts in a timely fashion. As a result they often incur higher warehouse costs …

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In Blog, Drop Shipping

Target Corp.

February 26, 2016




Omnichannel Helps Target Hits Q4 Digital Sales Out of the Park

Target reported a 34% increase in digital sales in the fourth quarter, well ahead of Walmart (8% growth) and online sales in general as well as Amazon (both 15% growth), as free shipping and well-oiled omnichannel operations proved a winning combination. Walmart opted …

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In Ecommerce, Fulfillment

lenscrafters-300

March 25, 2016




Why LensCrafters Creates a Single View of its Customer

Omnichannel has become a huge initiative for retailers, and personalization allows merchants like LensCrafters to better tailor content for each individual customer.

Samantha Sakemiller, Senior Director of Omnichannel for LensCrafters, says her company has a single view of its customer. …

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In Omnichannel, Personalization

Nordstrom

February 22, 2016




Nordstrom Looking to Address High Cost of Omnichannel Fulfillment

While it has seen impressive increases in ecommerce, now representing 20% of sales compared to 8% just five years ago, Nordstrom is looking for ways to address the high cost of omnichannel operations, an executive told analysts on its fourth quarter earnings …

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In Fulfillment, fulfillment

March 23, 2016




Finalists Announced for 2016 Excellence in Customer Experience Awards

Multichannel Merchant has announced finalists for the second annual Excellence in Customer Experience Awards, being presented on April 14 in a luncheon ceremony at the fifth annual Operations Summit in Cincinnati, OH. The awards were established to recognize retailers at the …

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In Uncategorized

customer-experience-awards

March 23, 2016




Bonobos, Fossil, Lowe’s Lead 2016 Excellence in Customer Experience Awards Finalists

KING OF PRUSSIA, Pa.–(BUSINESS WIRE)–Multichannel Merchant today announced it has selected finalists for its annual Excellence in Customer Experience Awards. Data from eBay Enterprise + Innotrac’s SmartHub benchmarking study was used to identify the top performers in …

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In News, PR Newswire

skechers-300-200

February 18, 2016




Skechers Quickens Pace of Omnichannel Growth with Manhattan Associates

Skechers, the global leader in performance and lifestyle footwear, has selected Manhattan Associates Inc. solutions to orchestrate the omnichannel fulfillment of customer orders from across Europe and to drive ongoing business growth.

Having already deployed Manhattan’s warehouse management system (…

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In News, PR Newswire

27397_MCMOutlook2016_logo_web300

February 17, 2016




MCM Outlook 2016: Ecommerce’s Role Grows with Omnichannel and Mobile

As proven during the most recent holiday season, the convergence of ecommerce and bricks-and-mortar is more important for merchants than ever. Merchants working hard to prepare for the always-connected shopper, whether they buy from their smartphone and pick up in …

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In Ecommerce, executive summary

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