christmas-holiday-mouse-gifts-santa-hat-300

January 11, 2015




Consumers and Merchants Had a Cautious Holiday Season

When you look at overall Holiday 2014 sales season, you see it came in like a lion and out like a lamb. In this video, ChannelAdvisor founder and CEO Scot Wingo talks about why ecommerce sales grew year-over-year, despite a last-minute …

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In Amazon, eBay

MA-Holiday-Infographics-300

December 24, 2014




Consumers Planned an Omnichannel Holiday Season

The holiday shopping season is peaking: shoppers are spending and leveraging omnichannel to fit their own specialized needs. Retailers know omnichannel is essential to their success during the holidays, but do they really understand consumer shopping behavior in real-time? That’…

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In Holiday 2014, Infographics

omnichannel-strategy-300

December 17, 2014




Breathing Life Back into Your Omnichannel Strategy

If you’ve ever tried to park at the mall come holiday time, you know that despite the soaring popularity of ecommerce, many people still opt to visit stores in person. Both brick-and-mortar and online retail experiences have their advantages, …

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In Blog, Omnichannel

Amazon, Amazon.com, free shipping, amazon prime, ecommerce

January 1, 2015




Amazon Falling Back to the Pack in Customer Satisfaction

Answers Corporation has announced the release of The Answers Experience Index (AXI): 2014 U.S. Retail Edition, a study of multichannel retail touch points based on 40,000 consumer surveys gathered for the top 100 retail websites, top 30 retail chain stores and top 30 mobile …

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In customer experience, Customer Service

mayhemsale-screenshot-300

January 2, 2015




Who Won the Sugar Bowl? Allstate’s Mayhem Sale

[caption id="attachment_59490" align="alignright" width="300"] Mayhem Sale (click to enlarge)[/caption]

We interrupt the Ohio State-Bama college football playoff game to bring you Mayhem Sale, pop-up ecommerce at its finest. Items sold right out of Matt and Shannon’s home… …

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In Blog, Must Reads

omnichannel-strategy-300

December 12, 2014




3 Barriers to Omnichannel Success

With the advancement of technology and the change in consumer shopping habits, the current wave in retail is riding swiftly towards omnichannel. This has caused a disruption in the retail industry, much like earlier introductions of the modern department store …

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In Blog, Ecommerce

staples-online-pickup-300

December 30, 2014




How Convenient is Buy Online, Pickup In Store?

Buy online, pickup in store is supposed to be a major differentiator for omnichannel retailers. But is buy online, pickup in store really that convenient?

According to a study by StellaService, buying online is a piece of cake. But it …

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In Blog, Must Reads

Warehouse/Distribution Center, distribution center, distribution centers, Shipping/Delivery, shipping, Operations and Fulfillment, Operations Management, Amazon, Gap, The Gap, Trader Joe's, Lindt, Hobby Lobby, Benjamin Moore

December 29, 2014




Automating the Web of Shipping Options

According to a survey conducted by Shopper Approved among 25,660 customers, there’s essentially a 3-way tie in the key factor shoppers cited to explain why they buy online instead of locally. The winning reasons are larger selection (25.4%), better pricing (25%), and …

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In Blog, Must Reads

2015-forecast

December 29, 2014




4 Ecommerce Trends to Discard in 2015

It’s been a little over 15 years since the world was deathly afraid of Y2K crippling our global computer systems. Since that time, much has happened in between. We’ve revolutionized personal computing, the web, what it means to …

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In Blog, Must Reads

omnichannel-strategy-300

December 8, 2014




How Omnichannel Can Fail at the Brick and Mortar Level

If you consider the entire month of November the holiday season, then (as a customer) I’ve had three instances of omnichannel fails this holiday season. And all three fails were at the brick and mortar level.

Here’s the quick rundown:

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In Blog, customer experience

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