April 12, 2007




Retailers “Extremely Concerned” About In-Store Experience

Customers have never been more satisfied with the goods and services they buy, according to a study by Retail Systems Alert Group. Nonetheless, the retailers recently surveyed were “extremely concerned” about consumer complaints regarding the in-store experience.
The more than 60 …

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In Retail

April 1, 2007




Q&A with J. Jill’s Kathie Lynch: Clothes Calls in Store

Kathie Lynch is the vice president of fulfillment for women’s apparel brand J. Jill, which was acquired by The Talbots in February 2006. Her group is responsible for filling all catalog and Web orders for the direct-to-consumer channel and shipping all …

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In Channel Integration, Cross Channel

September 13, 2006




Front End Also Presents Challenges with In-Store Pickup

Implementing a “buy online/pick up in store” capability entails more than efficiently transferring the order from the warehouse to the store. Communicating effectively with the customer throughout the order and pick-up process is critical as well. But according to …

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In Channel Integration, Cross Channel

February 1, 2006




Challenges in store

For many marketers that started out with print catalogs and then artfully mastered the Web channel, opening stores is perhaps the final frontier. But the various challenges of going brick-and-mortar, from stocking and shelving to point-of-purchase displays and managing a …

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In Uncategorized

November 1, 2005




What’s in store

Unlike fashion fads, trends in storage media are not cyclical. So while the current retro movement may mean that you can again wear all that polyester that’s been hanging in your closet, your facility will be totally out of style.

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In Operations & Fulfillment, Opsandfulfillment_warehouse-20-03-2013

December 1, 2004




In-Store Pickup Pitfalls and Payoffs

Multichannel marketers that allow catalog and online customers to pick up their orders in one of their stores find the service hugely popular among shoppers. For instance, nearly 45% of Sears.com sales this year have been picked up in stores, …

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In News

September 9, 2004




In-Store Pickups: Great Idea, Weak Execution

The E-tailing Group’s second annual mystery shopper analysis of online back-to-school shopping, released last week, focused primarily on in-store pick-up and return processes. And according to the Chicago-based consulting firm, there’s plenty of room for improvement.
For one …

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In News

October 23, 2003




Survey: Order Online, Pick Up in Store Working Well

A mystery shopper survey conducted by Chicago-based e-commerce consulting firm The E-tailing Group shows that half of the retailers surveyed had products ordered online ready for pick-up in their stores the same day.
“Overall, we found that [the order online, …

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In Uncategorized

August 1, 2003




Retail in Store for Levenger

Reading accessories cataloger Levenger has been mapping out a retail strategy for three years now. But due to a joint venture with a retail pro, the Delray Beach, FL-based mailer is opening its first store a year earlier than planned — …

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In Lists & Data - Business-14-05-2013

July 1, 2002




Retail in Store for Babystyle

Maternity and baby products cataloger/Web marketer Babystyle is embracing a new channel. The Los Angeles-based company plans to open its first store in November. Babystyle, which includes the Babystyle.com and Kidstyle.com Websites, actually plans to open two …

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In Lists & Data - Business-14-05-2013

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