March 6, 2012




Continuing the Customer Conversation In-Store and Online

I’m growing tired of this question: How do I drive an in-store customer online and vice versa? It’s not a bad question, but I do feel that it is being asked in the wrong way. The question should …

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In Channel Integration, Cross Channel

December 8, 2011




Amazon Encouraging Mobile Shopping In-Store

The warning signs about confident consumers shopping on Amazon while browsing your store’s merchandise have been evident, and now the ecommerce giant is encouraging smartphone owners to do so. As an added incentive, Amazon is giving customers using Price Check …

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In Mobile Commerce

October 28, 2009




FAO Boutiques in Store for Toys ‘R’ Us

Customers who want more access to iconic upscale toy merchant FAO Schwarz just got their wish: Starting Nov. 1, FAO Schwarz-branded boutiques will be introduced in 585 Toys ’R’ Us stores nationwide.
The FAO boutiques will be located prominently at the front …

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In News

add-to-cart-tablet-300

March 2, 2015




Upselling Done Right Boosts Sales and Satisfaction

All else being equal, retailers that maximize the value of existing customers fare better than those who don’t. The chase to increase this value fuels a variety of strategies, from promotional pricing to the placement of “impulse buy” items …

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In Ecommerce, Marketing

United Kingdom, UK, cross-border selling, cross-border ecommerce, global ecommerce, Growing Global, retail, online retail, brands, product returns, returns policy, EU, European Union, England, Great Britain, operations and fulfillment, shipping/delivery

February 26, 2015




Mobile Shift Continues in the UK

Are you selling cross-border to the UK? Then you better make sure your ecommerce site is ready for the mobile shopper.

The shift toward using mobile devices for shopping online continues, with 40% of UK online retail sales in the fourth …

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In cross-border, Global

mobile-apps-300X300

February 26, 2015




6 Tips to Designing the Mobile Shopping App of Tomorrow

Today’s shopaholics don’t need bags, shopping carts or even a mall – with just a mobile device, they can order whatever they want, whenever they want, without ever having to leave the comfort of their homes.

And many do …

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In Blog, Ecommerce

bergdorf-goodman-300

February 25, 2015




Bergdorf Goodman Goes International with Borderfree

Luxury retailer Bergdorf Goodman today announced that it has partnered with Borderfree, a market leader in international cross-border ecommerce solutions, to open its website and sell to international shoppers with BFX, Borderfree’s new global ecommerce platform for retailers.

Through …

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In cross-border, customer experience

joe-creepy-300

February 24, 2015




3 Tips to Beat the Creep Factor

One of my favorite brands has been coming on a bit too strong, and it’s starting to creep me out.

I recently made a few home improvements and have spent more time at the big-box home improvement stores than …

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In Automation, Blog

Walmart holiday mobile app on an iPhone

February 23, 2015




Mobile Commerce Matters More Than Ever

If there is one major lesson merchants learned during the 2014 holiday season, it’s that mobile mattered more than ever.
Mobile commerce went from being a necessary evil to an overnight game-changer. And the merchants that got on board with …

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In Ecommerce, executive summary

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