December 14, 2012




The True Story of a Seamless In Store Return at Old Navy

On Nov. 26, or a day better known to the ecommerce world as Cyber Monday, I was given the assignment to use my iPhone 4S to shop online using any personal email promotion I received for that day in my inbox. …

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In Email, Mobile

December 12, 2012




Office Depot Announces In-Store Pick Up Within Hour for Online Orders

Office Depot has announced that customers can now pick up most of its online inventory at a traditional brick and mortar store within an hour of ordering from the web.
In a press release, the office supply retail chain said …

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In Email, Operations & Fulfillment

December 3, 2012




5 Tips to Turn Showrooming Consumers into In-store Customers

Is that a competitor lurking in aisle 7?! Retailers nowadays are increasingly contending with questions like this one. No, they’re not being infiltrated by a new and insidious breed of corporate spies. Rather, consumers – via their mobile devices – are inviting …

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In Analytics, Channel Integration

September 25, 2012




Buy Online and Pickup in Store for iPhone 5

Rumors have been flying all over the internet for the past several days, but it turns out that Apple will in fact offer a buy online and pick up in store option for the much sought after iPhone 5.
Follow US! @…

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In News, Operations & Fulfillment

March 6, 2012




Continuing the Customer Conversation In-Store and Online

I’m growing tired of this question: How do I drive an in-store customer online and vice versa? It’s not a bad question, but I do feel that it is being asked in the wrong way. The question should …

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In Channel Integration, Cross Channel

December 8, 2011




Amazon Encouraging Mobile Shopping In-Store

The warning signs about confident consumers shopping on Amazon while browsing your store’s merchandise have been evident, and now the ecommerce giant is encouraging smartphone owners to do so. As an added incentive, Amazon is giving customers using Price Check …

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In Mobile Commerce

omnichannel, omnichannel fulfillment, ecommerce, order management system, OMS, forward logistics, reverse logistics, customer order lifecycle

July 27, 2015




Understanding the 8 Stages of the Omnichannel Order Lifecycle

In a complex, omnichannel environment, retailers must address new questions such as what kind of investment in omnichannel makes sense, and how it will impact the bottom line. To determine the optimal approach and pinpoint opportunities for accelerated growth, savings …

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In Automation, Blog

October 28, 2009




FAO Boutiques in Store for Toys ‘R’ Us

Customers who want more access to iconic upscale toy merchant FAO Schwarz just got their wish: Starting Nov. 1, FAO Schwarz-branded boutiques will be introduced in 585 Toys ’R’ Us stores nationwide.
The FAO boutiques will be located prominently at the front …

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In News

AmazonFreshTruck300

July 23, 2015




AmazonFresh Expands to the U.K.

While several U.S. cities have yet to reap the benefits of AmazonFresh, several reports are indicating the grocery delivery service will begin expanding overseas to the U.K. as early as September of this year.

The Times of London …

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In cross-border, Fulfillment

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