November 16, 2012




Wayfair.com Doubles Warehouse Space for Black Friday and Cyber Monday

Wayfair.com, an online retailer of home goods, has doubled its warehouse space by adding a total of 200,000 sq. ft. to its facilities in Hebron, KY, and Ogden, UT in preparation for Black Friday and Cyber Monday.
Follow US! @MCMerchant …

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In Email, Operations & Fulfillment

Shipping/Delivery, shipping, international shipping, West Coast ports, west coast port strike, West Coast port shutdown, Port of Long Beach, Port of Los Angeles, national retail federation, NRF, Operations and Fulfillment, cross-border trade

February 5, 2015




Possible Shutdown Looms Over West Coast Ports as Two Sides Engage in Brinksmanship

While the two sides wrangle over contract language and who is causing labor slowdowns, massive amounts of cargo continues to pile up at West Coast ports, negatively impacting not only retailers but untold numbers of businesses that rely on goods …

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In cross-border, Global

Warehouse/Distribution Center, distribution center, fulfillment center, Operations and Fulfillment, order management, order management system, warehouse management system, WMS, OMS, 3PL, third-party logistics, third-party fulfillment, 3PF

February 5, 2015




Multiple DCs May Be Best Bet to Reduce Shipping Costs and Time to Customer

Some days I feel we’re caught between the proverbial rock and a hard place. Regularly as clockwork, carriers increase their charges. The competition is absorbing more of the shipping costs, if not offering “free” shipping. Customer expectations continue to …

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In Blog, Fulfillment

call center, call center management, distribution center, ecommerce, ecommerce fulfillment, inventory management, Operations and Fulfillment, retail inventory, Warehouse/Distribution Center

January 29, 2015




The 2 Cent Refund Check – What Are Operational Inefficiencies Really Costing You?

As God is my witness, this is a true story. It’s an example I challenge the reader to find in their business and eradicate.

My car insurance company issued me a $0.02 check on Jan. 6 with this explanation on the …

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In Blog, Fulfillment

Returns, returns policy, holiday returns, retail, online retail, ecommerce, ecommerce fulfillment, operations and fulfillment, shipping/delivery

January 27, 2015




Complexity of Returns Grows as Ecommerce Does

While overall return rates are not increasing dramatically, they are on the rise, forcing ecommerce merchants to optimize their supply chain squeeze as much value as they can out of returned merchandise.
In this executive summary about returns, you will …

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In executive summary, Operations & Fulfillment

Order Management System, OMS, warehouse management system, WMS, warehouse, distribution center, fulfillment center, operations and fulfillment

January 26, 2015




O+F Advisor Distribution Center Roundup, Jan. 26, 2015

Here is a listing of some recently announced expansions, additions and closures in distribution and fulfillment centers:

Macy’s plans to take over 400,000 square feet of an old Campbell’s Soup plant in Sacramento, using it as a new distribution …

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In Fulfillment, Inventory

Retail, online retail, ecommerce, customer experience, omnichannel, omnichannel engagement, omnichannel strategy, returns, returns processing, retail returns, omnichannel returns, ecommerce returns

January 26, 2015




Retailers Focus on Returns Excellence as Processing Time Shrinks

The average time for processing returns of online purchases decreased from 10.6 days to 9.5 days between Q4 2013 and Q4 2014, according to StellaService, as more retailers are placing greater emphasis on that key aspect of the customer experience.

At the same time, …

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In customer experience, News

global-flags-300

January 21, 2015




Why It’s Time for U.S. Companies to Get Serious about Going Global

Noah Maffit, a former EVP and general manager of Live Nation and others like him are sounding a wakeup call for American digital marketers. He says those who aren’t actively developing their international online markets are missing their best …

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In Blog, Global

Order Management System, OMS, warehouse management system, WMS, warehouse, distribution center, fulfillment center, operations and fulfillment

January 20, 2015




Start Planning Now for Fall and Holiday 2015 Peak Season Operations

You’ve barely finished shipping fall and holiday, but it’s time to assess your 2014 peak season operations performance and start planning for peak season 2015. What are your objectives for improvements in 2015? Here are eight steps to help you prioritize …

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In Blog, Fulfillment

August 15, 2012




What Are Your Warehouse Management System Priorities?

A recent Aberdeen Group study listed five priorities for an effective warehouse management system: cycle counting, real-time putaway, paperless receiving, bin-level location management, and order picking with mobile devices. We asked three operations experts to find out what their priorities …

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In Operations & Fulfillment, Opsandfulfillment_warehouse-20-03-2013

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