mckayla-amazon-prime-day-not-impressed-300

July 16, 2015




Consumers Were Not Impressed With Amazon’s Prime Day

[caption id="attachment_68944" align="aligncenter" width="625"] Overall, consumers were not impressed with Amazon’s Prime Day, and took to social media with their complaints.[/caption]

Wednesday turned out to be a Prime Day for Amazon… to hold a garage sale.

That …

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In News, PR Newswire

jcpenney-new-logo-300

May 10, 2016




J.C. Penney Expanding Appliance Sales to 500 Stores

After a successful pilot in three markets that began in January, J.C. Penney said that later this year it will expand appliance sales to 500 stores, out of 1,100 in the U.S. and Puerto Rico. This pits the company head-to-head …

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In Ecommerce, News

the-week-that-was-300

July 10, 2015




Week in Review: Prime Day is Coming, Prime Day is Coming!

The biggest news this week was probably Amazon’s announcement that they would launch Prime Day, its own selling holiday. July 15 (which is Prime Day, and the eve of its 20th anniversary) will be Amazon’s version of Alibaba’s Singles Day celebration, …

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In Ecommerce, Executive

smiley-icons-300

April 21, 2016




Using NPS to Increase Customer Happiness

As an ecommerce company, we are constantly tracking metrics. And while many times the metrics we track may change, one metric does not: NPS.

An acronym for “Net Promoter Score,” NPS gives us a direct window into the happiness and …

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In Blog, customer experience

July 15, 2010




Merchants Hope for Back-to-School Rebound

The average U.S. family is expected to spend 10.5% more during the 2010 back-to-school shopping season than they did last year, according to the National Retail Federation’s 2010 Consumer Intentions and Actions Back to School survey, conducted by BIGresearch.
The families …

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In News

customer service, customer experience, call center, customer service reps

December 8, 2015




Is Your Customer Service Performance Building Confidence and Loyalty?

As we shop this Christmas season, we have had three examples that stand out from all the rest:

We had our first same day order and same day delivery from Amazon.com. It wasn’t something we requested but we …

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In Blog, Contact Center

subscription box

April 7, 2016




How to Box Your Brand with a Subscription Service

Visits to leading subscription box sites like Birchbox, Blue Apron and Loot are up nearly 3,000% during the last three years, according to Hitwise data. For consumers who came of age in the digital era, subscriptions models are typically for electronic …

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In Blog, Fulfillment

mac-ipad-iphone-multichannel-300-yslider

April 5, 2016




How to Increase Sales on Your Store with Multichannel Selling

There are too many online retailers who are reluctant to break out of their comfort zone. They are comfortable selling through a particular sales channel and refuse to try other avenues.

This can be understandable though. Retailers cower at the …

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In Blog, Ecommerce

Online-Payment

March 30, 2016




3 Tips to Secure Your Mobile Payment Processing Solution

Accepting payments on the go with a mobile device is a great option for businesses that need to make sales away from their brick and mortar location. It’s also a great solution for small businesses without a physical store …

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In Blog, Ecommerce

Warehouse/Distribution Center, order management system, ERP, operations and fulfillment, system integration, VAR

March 28, 2016




How to Achieve Warehouse Efficiency Through Vendor Compliance

Reducing time to customer in this “point, click, deliver” world starts with receiving inbound product ready to ship. Many companies have serious problems efficiently processing inbound receipts in a timely fashion. As a result they often incur higher warehouse costs …

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In Blog, Drop Shipping

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