October 26, 2015

The Top 6 Innovations in Online Customer Experience

Customer experience is the new frontier of business differentiation. Eighty-nine percent predict that by 2016, they will separate themselves from their competition on the basis of customer experience—more so than product and service. A variety of factors influence a customers’ …


In Blog

American Eagle Outfitters, ecommerce, omnichannel, omnichannel fulfillment, omnichannel operations, omnichannel retail, buy online pickup in store, ship from store, store to door

March 9, 2015

Omnichannel Results Exceed Expectations for American Eagle

American Eagle Outfitters is seeing success with its omnichannel program, which contributed to good numbers for the fourth quarter.

Michael Rempell, COO of American Eagle, said in a call with analysts that the company’s buy online/pickup in store, …


In Ecommerce, Fulfillment


October 24, 2015

Week in Review: Sears Goes Back to the Future

Sears has introduced “Meet With An Expert,” a “free and first-of-its-kind service” that improves the home appliance shopping experience by connecting online shoppers with knowledgeable associates in store.

It seems fitting that Sears made this announcement on October 21, 2015, which was “…


In Data & Analytics, Ecommerce

India ecommerce

October 22, 2015

India’s Ecommerce Market is Hotter than China’s

With its economy soaring and marketplaces showing big signs of success, it may be time to revisit selling cross-border into India.

During its third-quarter earnings call last week, private equity firm The Blackstone Group Chairman and Chief Executive Officer Steve …


In cross-border, Global


February 27, 2015

Retail Business Networks: The Key to Omnichannel Integration

For some time, the titans of general merchandising — Costco, Target and Wal-Mart — have been transforming how they do business. Recognizing that the consumer is king, they are putting more emphasis on their supply chains and working with their suppliers and …


In Blog, Must Reads


February 26, 2015

UPS to Address Supply Chain Agility for Omnichannel Success at Operations Summit

The increasing complexity of today’s supply chain – brought on, in large part, by the surge in omnichannel retailing – will be a key theme and topic addressed at Multichannel Merchant’s 4th Annual Operations Summit, held April 14-16 in Louisville, …


In Must Reads, Operations & Fulfillment

consumer data, consumer data privacy, consumer data protection, data privacy, Federal Trade Commission, FTC, General Wireless, RadioShack, RadioShack bankruptcy, personally identifiable information, PII

October 16, 2015

It All Adds Up: Analytics, Assortment Data Bolster Business

Without a doubt, the holidays can – and will – provide a critical stress test and opportunity for today’s leading retailers and suppliers to capture the hearts and wallets of consumers. Websites must stay up-to-date with the latest product details. Shipping needs …


In Blog, Data & Analytics


October 16, 2015

Email, Loyalty Programs Must Work in Tandem

While retailers can take full advantage of their marketing plan through email and loyalty programs, both must work seamlessly across touch points or they run the risk of disappointing customers, according to a study by the National Retail Federation, in …


In Must Reads

yet another warehouse

October 15, 2015

How Do My DTC Fulfillment Costs Compare?

In my last blog post, I mentioned that we typically see that efficient, conventional warehouses with minimal automation have total warehouse costs per order (TWC) between $3 and $4.50 for direct-to-customer companies. You might say, “For what sized company?”

To show how …


In Blog, Fulfillment


October 15, 2015

Singapore Post Making Mega Moves in the U.S.

Singapore Post is on the move in the United States. A week after it took a majority stake in ecommerce logistics provider Jagged Peak, Singapore Post announced an agreement to acquire TradeGlobal, an omnichannel provider of end-to-end ecommerce services.

And …


In Fulfillment, Fulfillment

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