April Fools

April 1, 2016




Week in Review: It’s April, Fools!

Trader Joe’s is closing all its stores, and the sky is falling. April Fools’ Day came one day early for fans (like me) of the specialty grocer. But the joke was on Yahoo News, which posted the faux Trader Joe’s …

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In News, PR Newswire

Omnichannel, omnichannel fulfillment, omnichannel retail, omnichannel operations, ecommerce, retail ecommerce, Amazon, Amazon.com

July 6, 2015




How to Survive and Thrive in Today’s Omnichannel World

The consumer is king, and wants what he wants when he wants it. Thanks to Amazon and big-box retailers, they expect to define their own shopping experience in real time. That experience—no longer constrained by physical location—is what …

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In Blog, Drop Shipping

Warehouse/Distribution Center, order management system, ERP, operations and fulfillment, system integration, VAR

March 28, 2016




How to Achieve Warehouse Efficiency Through Vendor Compliance

Reducing time to customer in this “point, click, deliver” world starts with receiving inbound product ready to ship. Many companies have serious problems efficiently processing inbound receipts in a timely fashion. As a result they often incur higher warehouse costs …

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In Blog, Drop Shipping

lenscrafters-300

March 25, 2016




Why LensCrafters Creates a Single View of its Customer

Omnichannel has become a huge initiative for retailers, and personalization allows merchants like LensCrafters to better tailor content for each individual customer.

Samantha Sakemiller, Senior Director of Omnichannel for LensCrafters, says her company has a single view of its customer. …

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In Omnichannel, Personalization

March 23, 2016




Finalists Announced for 2016 Excellence in Customer Experience Awards

Multichannel Merchant has announced finalists for the second annual Excellence in Customer Experience Awards, being presented on April 14 in a luncheon ceremony at the fifth annual Operations Summit in Cincinnati, OH. The awards were established to recognize retailers at the …

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In Uncategorized

customer-experience-awards

March 23, 2016




Bonobos, Fossil, Lowe’s Lead 2016 Excellence in Customer Experience Awards Finalists

KING OF PRUSSIA, Pa.–(BUSINESS WIRE)–Multichannel Merchant today announced it has selected finalists for its annual Excellence in Customer Experience Awards. Data from eBay Enterprise + Innotrac’s SmartHub benchmarking study was used to identify the top performers in …

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In News, PR Newswire

SoccerProWeb_300

June 16, 2015




How SoccerPro Wins Big at Omnichannel

With FIFA’s World Cup rapidly approaching, and all the revenue opportunities it represented, SoccerPro needed to upgrade its digital omnichannel commerce platform before the first game was played. They called on GoECart, a provider of complete omnichannel commerce software …

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In Ecommerce, Must Reads

ecommerce returns

March 15, 2016




Growth in Ecommerce Returns Will Drive Facilities Demand

A new report from CBRE has found that the rapid growth in ecommerce returns is creating future demand for new or expanded facilities, even strategically located “quick response” operations near demand centers dedicated to handling reverse logistics.

“We think in …

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In Ecommerce, Fulfillment

Vermont Country Store

March 15, 2016




Training Agents to Reflect the Brand at Vermont Country Store

At Vermont Country Store, agent training goes beyond the standard product knowledge to ensuring that reps see themselves as brand ambassadors, and treat each person they interact with like they were family.

In this video interview, Kara Soulia, director of …

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In Contact Center, customer experience

omnichannel fulfillment

March 15, 2016




Ecommerce Return Rates Continue to Climb

Ecommerce and direct-to-customer companies are continuing to grapple with higher return rates, and how to address them in terms of logistics as well as capturing maximum value for the inbound goods.

The growth in ecommerce sales continues to drive a …

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In Ecommerce, mcm-outlook

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