omnichannel-ecommerce-cloud-close-up-300

November 30, 2014




What New Omnichannel Trends Really Mean for Customers

Remember when retailers were scared of their online competitors? While talk of customer showrooming and digital detraction are still big, there is a totally opposite trend happening. Retailers who once only sold online are building stores for customers to visit …

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In Blog, customer experience

back-to-school, back-to-school shopping, e-retail, ecommerce

July 15, 2015




Will Prime Day be a Big Day for Back to School Shoppers?

If online retailers want to cash in on Prime Day, they better be offering deep discounts on back to school supplies. According to research released today by the National Retail Federation, families are scaling back on how much they spend …

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In Uncategorized

global-flags-300

July 11, 2015




Here’s Why You Should be Exploring ASEAN Markets Before Braving the Giants

As two of the largest and fastest-growing ecommerce markets on the planet, China and India are naturally on every expanding global business’ ‘to do’ list. However, although both markets boast thriving economies, there are numerous restrictions which prevent foreign businesses …

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In Blog, cross-border

2015-forecast

November 25, 2014




2015 Forecast: Customers Demand an Omnichannel Experience

The message in 2015 for merchants is simple: if you haven’t developed an omnichannel strategy, develop one now. And if you have an omnichannel strategy in place, continue to refine it.
The ecommerce numbers alone show that omnichannel activity will …

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In 2015 forecast, executive summary

omnichannel-shopping-300

July 11, 2015




4 Major Ways Your Store Should Prepare for the Mall of the Future

A slow, volatile global economy mixed with corporate reshuffling and changing shopping habits has left many traditional shopping malls in shambles.

Before we know it, malls and shopping centers will look completely different, and their tenants will need to adjust …

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In Blog, customer experience

the-week-that-was-300

July 10, 2015




Week in Review: Prime Day is Coming, Prime Day is Coming!

The biggest news this week was probably Amazon’s announcement that they would launch Prime Day, its own selling holiday. July 15 (which is Prime Day, and the eve of its 20th anniversary) will be Amazon’s version of Alibaba’s Singles Day celebration, …

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In Ecommerce, Executive

Growing Global, global, global ecommerce, France, Germany, cross border, retail, online retail, returns fraud, returns policy, Europe, EU, EU consumer rights directive

July 9, 2015




New China Ecommerce Guidelines a Focus at Growing Global 2015

China’s recent move to boost its cross-border ecommerce capabilities will be one focus in this year’s Growing Global conference, taking place July 21-22 in Hollywood.

“U.S.-based ecommerce merchants need to be aware of changing policies and …

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In cross-border, Global

local-mobile-prompt-current-location-300

July 9, 2015




Capturing and Captivating the Impulse Buyer

Summer’s here and the time is right… for buying a new cooler. Your potential customer needs to replace his aging one, but how will you capture this impulse buyer? Back in the 90s, when he bought his aging one, he …

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In Engagement, executive summary

OmniNaughtyAndNice_Final

November 20, 2014




Tackling Omnichannel this Holiday Season

Omnichannel continues to be the buzzword on the lips of marketers this holiday season.  Consumers are expecting a seamless experience across multiple devices, according to this infographic by Quick Pivot.

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In Ecommerce, Holiday 2014

USPS, U.S. Postal Service, ecommerce, ecommerce returns, returns, shipping strategy, omnichannel, omnichannel best practices, free shipping, Amazon, Amazon Prime, Priority Mail, free two-day shipping, return labels, return shipping labels

November 18, 2014




Omnichannel Choreography Delivers the Perfect Customer Experience

In the early days of ecommerce, retailers had to learn a two-step dance that didn’t require a whole lot of coordination. After receiving an order online, the merchant had to pack a box at a distribution center and ship …

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In Blog, Fulfillment

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