Operations and Fulfillment, distribution center, fulfillment center, contact center, customer contact center, customer service, returns, ecommerce returns, eBay, Amazon, Sears, Walmart

January 26, 2015




Retailers Focus on Returns Excellence as Processing Time Shrinks

The average time for processing returns of online purchases decreased from 10.6 days to 9.5 days between Q4 2013 and Q4 2014, according to StellaService, as more retailers are placing greater emphasis on that key aspect of the customer experience.

At the same time, …

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In customer experience, News

Warehouse/Distribution Center, distribution center, fulfillment center, DC, FC, Amazon, Amazon.com, FedEx, Target, Walmart, Ace Hardware, operations and fulfillment

January 26, 2015




O+F Advisor Distribution Center Roundup, Jan. 26, 2015

Here is a listing of some recently announced expansions, additions and closures in distribution and fulfillment centers:

Macy’s plans to take over 400,000 square feet of an old Campbell’s Soup plant in Sacramento, using it as a new distribution …

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In Fulfillment, Inventory

global-flags-300

January 21, 2015




Why It’s Time for U.S. Companies to Get Serious about Going Global

Noah Maffit, a former EVP and general manager of Live Nation and others like him are sounding a wakeup call for American digital marketers. He says those who aren’t actively developing their international online markets are missing their best …

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In Blog, Global

Warehouse/Distribution Center, distribution center, fulfillment center, DC, FC, Amazon, Amazon.com, FedEx, Target, Walmart, Ace Hardware, operations and fulfillment

January 20, 2015




Start Planning Now for Fall and Holiday 2015 Peak Season Operations

You’ve barely finished shipping fall and holiday, but it’s time to assess your 2014 peak season operations performance and start planning for peak season 2015. What are your objectives for improvements in 2015? Here are eight steps to help you prioritize …

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In Blog, Fulfillment

Operations and Fulfillment, shipping and delivery, distribution center, warehouse/distribution center, fulfillment center, retail, ecommerce, Cascade Designs, Tempur Sealy, HomeGoods, American Eagle Outfitters, FedEx, FedEx Ground, Amazon, Fulfillment By Amazon, FBA, Tuesday Morning, IKEA, Delia's

January 13, 2015




O+F Distribution Center Roundup, Jan. 13, 2015

Here is a listing of some recently announced expansions, additions and closures in distribution and fulfillment centers:

Under Armour has started to hire managers for its distribution center being built in Mt. Juliet, TN. The facility is on track to …

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In Inventory, News

2015

January 10, 2015




3 New Year’s Resolutions for Retailers

During dramatic growth periods, companies must remain in total control to reap the benefits. For those looking to grow rapidly in 2015, meeting and exceeding revenue goals should be a deliberate process. The New Year is a perfect time to get …

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In Blog, Must Reads

tmall

January 5, 2015




Tmall Global GMV Up 1,000% Since February Launch

Tmall Global, Alibaba Group’s ecommerce platform that provides a streamlined channel for Western retailers to sell directly to Chinese consumers, has seen sales increase by more than tenfold in its first 10 months of operation, the company said.

Total gross …

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In cross-border, Global

December 3, 2011




Warehouse Execs: Look at Your Processes and Information System Support

What was the biggest takeaway from Logistics Management’s 2011 Warehouse & DC Operations Survey? Review your information system support for your operations and review your processes.
“Take a look at your information system support for your operations combined with a look …

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In Operations & Fulfillment

November 23, 2011




Is Your Warehouse Ready For Black Friday and Cyber Monday?

Black Friday and Cyber Monday seem to attain larger status each year as retailers prepare and warehouse and fulfillment personnel brace for the onslaught. This is the time of year warehouse and fulfillment employees wait for each year and have …

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In Catalog, Operations & Fulfillment

October 24, 2011




How To Design Your Warehouse Locator System

Winston Churchill once said: “We shape our buildings; thereafter they shape us.” How you design your warehouse locator system, pick flow and slotting strategy will profoundly impact your productivity throughout the building’s lifetime. It drives how cost, service and …

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In Operations & Fulfillment

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