9 Social Insights that Drive Real Business Results

Most retailers and brands recognize the value of user-generated content and are using the power of social to facilitate transactions on their websites. Many of these same companies, however, are not realizing the most valuable potential of this content: social intelligence.

When your customers are discussing specific products (down to the SKU), user-generated content provides some of the richest and most relevant consumer information that exists. By aggregating and analyzing this social data, companies gain valuable insights and can use this intelligence to influence their business results in three critical areas:

  • Product Innovation
  • Optimized Communications and Customer Support
  • Social Segmentation

This white paper provides nine specific insights in these three areas that you can put into action today to improve your company’s bottom line and provide strategic business advantage in the marketplace.


Sponsored By:
BV_NameMark_Lockup_TM_RGB

Fill out my online form.

Partner Content

Hincapie Sportswear Finds Omnichannel Success in the Cloud - Netsuite
For more and more companies, a cloud-based unified data solution is the way to make this happen. Custom cycling apparel maker Hincapie Sportswear has leveraged this capability to gain greater visibility into revenue streams, turning opportunities into sales more quickly while gaining overall operating efficiency. Download this ecommerce special report from Multichannel Merchant to more.
The Gift of Wow: Preparing your store for the holiday season - Netsuite
Being prepared for the holiday rush used to mean stocking shelves and making sure your associates were ready for the long hours. But the digital revolution has changed everything, most importantly, customer expectations. Retailers with a physical store presence should be asking themselves—what am I doing to wow the customer?
3 Critical Components to Achieving the Perfect Order - NetSuite
Explore the 3 critical components to delivering the perfect order.
Streamlining Unified Commerce Complexity - NetSuite
Explore how consolidating multiple systems through a cloud-based commerce platform provides a seamless experience for both you, and your customer.