Barbara Arnn

Paradigm Shift

| Barbara Arnn

It’s not a mystery, it’s a sociological fact: Automation engineers have begun to disappear at user companies. According to a new ARC Advisory Group study,

Mystery Service

| Barbara Arnn

Many multichannel retailers continue to miss opportunities to woo customers. The Chicago-based e-tailing group’s 2004 back-to-school Mystery Shopping

A Matter of Tone

| Barbara Arnn

Complaints of color discrimination may constitute an emerging trend in workplace discrimination claims. An article in the May 2004 issue of the Mailing

Take It Away

| Barbara Arnn

Multichannel shoppers are an evolving breed, changing right along with the technology on which they must rely, and frequently presenting behavioral surprises

SQUEEZE PLAY

| Barbara Arnn

Now that spring is well under way, it’s easier to see the similarities between supply chain management and baseball: Both occupations require their practitioners

Up Your Output

| Barbara Arnn

If you don’t mind working hard and paying close attention to detail, you may very well be able to achieve productivity improvements of 15%-30% in your

E-Commerce IT Set to Grow

| Barbara Arnn

Online retail still packs a punch in fact, it continues to expand and to require more IT spending. A recent Forrester Research report, 2004 Outlook For

Running on Empty

| Barbara Arnn

Although the slight improvement in the U.S. economy should translate into an upturn in the market for warehouse/distribution space, warehousing and DC