Bill Kuipers

What’s Hot in Multichannel Ops: What to Know and What to Do About It

| Bill Kuipers

Here’s a quick look at the latest issues and trends emerging in ecommerce and multi-channel operations, and what you need to do about them. This format will not just talk about what’s going on, but offer best practices and strategies to stay ahead. Topics will cover the contact center, distribution, shipping, systems issues, global fulfillment, cross-channel strategies, doing more with less, and what’s not hot but should be. In-depth review of 24/7 Best Practices (we’ll get as far as we can!). Bill Kuipers’s real life, practical perspective will help you stay in touch and stay sharp.

Prepared for the peak season?

| Bill Kuipers

If you do the bulk of your business in the fourth quarter, your peak season volume is bearing down on you right now. The good news is that there is still

Facility Maintenance checklist

| Bill Kuipers

The most important starting point in any maintenance program, though it’s often overlooked, is to identify the greatest risks to your ability to operate.

Rave Reviews for VendorNet

| Bill Kuipers

VENDORNET IS A WEB-BASED communications network that manages and tracks the order and delivery cycle between the retailer and the supplier. The company

A Users’ Guide to Warehousing

| Bill Kuipers

EVERY JANUARY AND FEBRUARY, I have the privilege of conducting the Annual Warehousing Forum with several dozen distribution and operations professionals

Good Move

| Bill Kuipers

EVERY NOW AND THEN something goes really right, as it did recently when a client of ours performed a highly successful move of its distribution operation.

Lipstick on a Pig

| Bill Kuipers

Although the costs of an inaccurate inventory can be immense, they are also difficult to quantify. And in all too many cases, making the effort of cycle

Every Little Thing

| Bill Kuipers

Staff at all levels must track and report measurements daily Here’s a different approach for you: Instead of spewing out more grand advice about all the

Ready to Rumble

| Bill Kuipers

No silver bullet will get you through the peak season by itself The U.S. Air Force trains and equips pilots with the strategy that the only way to prepare

1 2