Curt Barry

cbarry@fcbco.com

Curt Barry is chairman of F. Curtis Barry & Company, a consulting firm specializing in multichannel operations and fulfillment. The firm provides services in system selection and implementation in OMS, WMS, ERP and Inventory systems, 3PL logistics, distribution center design, improvement in facility capacity, workflow and cost reduction and benchmarking. Curt is the author of “Best Practices in Multichannel Operations and Fulfillment.”

5 Ways Call Center Outsourcing Can Help Increase Profitability

| Curt Barry

Outsourcing your call center functions to a qualified call center company gives management more time to focus on developing products, customer acquisition, marketing campaigns and other growth initiatives. See what other benefits you can gain from an outsourcing arrangement.

9 Mistakes to Avoid in Your ERP or OMS Selection

| Curt Barry

Studies show that more than 50% of all ERP and OMS systems are not installed on time and within budget. A significant number of companies spend 8 to 12 months after go live adapting to the new system. What are some of the mistakes that lead to poor ERP or OMS implementations? Here are 9 mistakes to avoid in order to increase your chances of success.

5 Surefire Ways to Improve Your Customer Service

| Curt Barry

You expend big sums of money to launch websites, acquire customers, put contact centers and fulfillment in place, but how do you actually monitor customer service performance? To avoid the kinds of issues that can cause even loyal shoppers to vote with their feet, here are 5 tried-and-true ways to improve your customer service.

Get to a Single Version of the Truth in Your DTC Operations Analytics

| Curt Barry

There often isn’t a “single version of the truth,” one official set of figures for sales, inventory, plan and history in DTC operations. For management to have confidence in the integrity of the data they’re using, the time has come to advocate and budget for projects that resolve these problems.

10 Ways to Improve Warehouse Efficiency and Reduce Costs

| Curt Barry

What are you doing in your warehouse across freight management, incentive pay for employees, creating baselines for KPIs, developing great managers and other critical areas? Here are 10 things to consider as you look for ways to make your operations more efficient and less costly.

OMS, order management system, omnichannel retail, ecommerce fulfillment, warehouse management system, WMS, omnichannel fulfillment

6 Ways Benchmarking Data Can Improve Your DTC Operations

| Curt Barry

Having the opportunity to benchmark your DTC operations against your peers will help you determine where you need to focus your effort and investments to reach and exceed customer expectations. For an in-depth discussion on a joint benchmarking study between Multichannel Merchant and F. Curtis Barry & Co., join us at Operations Summit 2017, March 27-29 in Pittsburgh.

7 Steps to Successful Systems Implementation

| Curt Barry

With any major software implementation, you are changing the entire operation of the company and everyone’s responsibilities. And if it’s not done correctly, you can create costly disruptions to your business.

5 Steps to a Better Third-Party Logistics Relationship

| Curt Barry

Outsourcing fulfillment and customer care operations is not for everyone, and many merchant companies feel they can keep costs low by maintaining control. But for those who do use a 3PL, here are 5 ways to get the most out of the relationship, helping them deliver value while improving your results.