Guy Bloch
Guy has nearly 20 years of experience leading large organizations in the global enterprise software market, transforming them into highly successful hyper-growth environments. He joined Bringg after spending six years in senior leadership roles at big data software company Splunk, most recently as COO of EMEA.
There is a real urgency for retailers to address the sustainability factor in ecommerce head on. With today’s wave of socially conscious consumers, incorporating sustainable practices across the supply chain is the next big challenge and is imperative for retailers to prioritize, especially those focused on long-term growth.
This is easier said than done, but what can retailers realistically do to address and win against these challenges?
The harsh truth is that this holiday season will be a true test for retailers and brands – can they meet demand while exceeding high customer expectations? Those that can’t quickly adapt will lose out to fierce competition. Technology can help them scale up and optimize their fulfillment and delivery to win the 2020 holidays.
If we’re looking to turn deliveries into a catalyst for environmental change, drones and autonomous vehicles will help, but we’re not quite there yet. In the meantime enterprises should focus on improving delivery efficiency, which means providing drivers with the most efficient routes and the maximum number of packages per run.
Amidst shifting consumer demand and a move toward true omnichannel, retailers’ ability to leverage their physical presence is vitally important. Options such as deliver from store, buy online pickup in store (BOPIS), buy online return in store (BORIS) and delivery drop-offs in lockers are a major advantage over online retailers.
If Amazon owns nearly half of the U.S. ecommerce market, why the need to offer one-day delivery? The reason: Its singular obsession with customer centricity. Insights abound for those able to get past the headlines. Here are three of the most important takeaways that were either overlooked or under-covered in the media frenzy.