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How Social Media Transformed Speck Products
Speck Products wanted to boost its online sales and create a constant two-way dialogue with customers. Find out how Speck used social media to transform itself.
OverstockArt.com’s 2011 Sales Paint a Nice Picture
It was a very good fourth quarter and year for OverstockArt.com — which specializes in reproduction oil paintings. The 10-year-old company registered a 43% year-over-year increase in sales during the fourth quarter and 32% for the full year. Find out what the company did to boost its sales.
Merchants Sound Off on Impact of USPS 5-Day Delivery
National Association of Letter Carriers president Fredric V. Rolando said that 5-day mail delivery would
Survey: Merchants Rank Customer Satisfaction Top Strategic Initiative in 2012
Two-thirds of merchants rank customer satisfaction as their top strategic initiative for 2012, according to a survey conducted by the National Retail Federation and KPMG.
EquaShip Suspends Operations for at Least Nine Months
EquaShip, which began making delivers in November, announced Monday it has suspended all operations for nine months to one year while the fledgling company re-engineers its transportation network for faster package delivery times, larger geographic coverage, and more service options.
Galls Merges with Quartermaster
Galls, a b-to-b merchant of public safety equipment, has merged with Quartermaster, a specialty distributor of public safety products. Though Gall
Nine Merchants Earn Top Marks in Online Customer Service Study
Nine merchants earned top performing marks in online customer service, according to the 14th annual Mystery Shopping Study conducted by The E-Tailing Group. Though the results of the study won’t be revealed until later this month, we can tell you what the merchants were graded on, and why Ballard Design, Frontgate, Garnet Hill, Green Mountain Coffee, The Home Depot, Tiffany & Co., Williams-Sonoma, Wine.com and Zappos came out on top.
United Retail Group Files for Chapter 11
Under Section 363 of the Bankruptcy Code, United Retail Group has entered into an asset purchase agreement with private equity firm Versa Capital Management. Versa Capital will serve as the stalking horse bidder during the court-supervised auction of the business.
J.C. Penney’s Pricing and Merchandising Strategy is Too Little, Too Late
Robert Passikoff, president of loyalty marketing firm Brand Keys, doesn