Live from NCOF: Lehman’s Culture: People Who Need People
Operations and fulfillment is all about people,according to Bruce Breckbill, vice president of direct sales for hardware, home goods, and gifts cataloger Lehman
Live from NCOF: Contact Center Daily Double – Quality and Balance
Every merchant wants their contact center to be better than average. So how do you get yours to break away from the middle of the pack? Focus on quality and balance, says Jay Minucci, vice president of consulting services for International Customer Management Institute.
Live from NCOF: In the Midnight Hour, What Would P.T. Barnum Do?
What do P.T. Barnum, Billy Idol, and catalog operations have in common? The answer was in magician/illusionist Jim McCafferty’s keynote yesterday at the NCOF show in Orlando, FL.
Lillian Vernon Staff to Learn Fate Monday
Now that Current USA has agreed to buy troubled gifts cataloger Lillian Vernon Corp., what does that mean for Lillian
SeaBear Snaps Up GD Seafoods
SeaBear Wild Salmon is a bigger fish in the food catalog pond.
Court Calls for Seizure of AB&C Funds, Property
In the wake of a class action suit filed March 25 on behalf of workers laid off from AB&C Group
Lillian Vernon close to a sale
Lillian Vernon Corp., which filed for Chapter 11 bankruptcy protection on Feb. 20, has reached a tentative agreement to sell the company, according to documents filed in March in U.S. Bankruptcy Court in Wilmington, DE.
Hallmark Flowers ditching direct
Hallmark Flowers, a subsidiary of Kansas City, MO-based Hallmark Cards, plans to shut down its direct-to-consumer flowers and gifts business by the end of April.
Postal reform: a rate hike every May
The postal reform bill passed in late 2006 does mean that rate hikes should be much more manageable, since they are tied to the CPI (Consumer Price Index).