Should customer service reps sell?
Customers love to buy. We love when someone helps us solve a problem, meet a need, satisfy a desire, or do something nice for ourselves. If it’s true,
Customer Care and Employee Care Go Hand-in-Hand
Without creating an environment where your employees feel valued and good about coming to work, you can’t hope to deliver a level of service that will build true customer loyalty.
Should Customer Service Reps Sell?
Many organizations take the position that customer service representatives shouldn
“Are You Looking? Are You Listening?”
Feedback from either employees or customers is a gift. And if you use it well, it