Jordy Leiser, Author at Multichannel Merchant

Jordy Leiser

Are Damaged Packages Damaging Your Brand’s Reputation?

November 22, 2013 | Jordy Leiser

In advance of the holidays, StellaService Analysts examined more than 3,200 packages received in order to understand the frequency in which shoppers are receiving damaged packages and which carriers are responsible for the highest percentages of damaged packages. Here are their findings.

Enterprise Resource Planning, ERP, order management, order management system, operations and fulfillment, retail operations

These Retailers Provide the Best Return Experience for Online Orders

October 4, 2013 | Jordy Leiser

As we migrate further online for all our shopping needs, the returns process becomes increasingly important. But not everything is as easy to return as a pair of jeans. Here’s a look at the quality of return processes among online retailers, as analyzed by StellaService.