Mark Del Franco

BEYOND SCHEDULING

| Mark Del Franco

Optimization is not just for search engines. The latest buzzword to hit the contact center scene is workforce optimization, which some describe as workforce

Ecometry, GERS Merge

| Mark Del Franco

Delray Beach, FL-based software solutions provider Ecometry on Aug. 21 merged with San Diego-based GERS Retail Systems to form Escalate Retail, a $100 million company with about 400 employees and 650 clients.

CIC Sold to VCOM

| Mark Del Franco

MULTICHANNEL MERCHANT has learned that Grafton, VT-based business-to-business cataloger CIC, the owners of b-to-b titles National AV Supply and AV Discount Depot, was acquired by South Hackensack, NJ-based VCOM International Multimedia Corp.

IT MAINTENANCE checklist

| Mark Del Franco

By now everyone knows the importance of performing routine checks of the smoke alarms in his home twice a year. So too you should be conducting periodic