Falling Short on Service Levels
Multichannel merchants can still improve service levels.
The Deadly Sins of Contact Center Operations
Sloth, avarice, and lust aren
Live from NCOF: Analyzing the Three Ps of Packaging
The Ps that Monk spoke about during his Tuesday session, “Analyzing Your Packaging: The Three Ps,
Live from NCOF: Online Procurement Changing LTL
Transportation is no longer a commodity but a strategic decision thanks to online procurement, said Brad Gregory, director of sales and software alliances for SMC, a consultancy on less-than-truckload (LTL) shipping, during his Tuesday session,
Live from NCOF: 90 Seconds to Interpersonal Success
Orlando, FL–Upon the introduction to Monday morning
Saks back in the catalog business
Saks.com, the direct division of Birmingham, AL-based retailer Saks is mailing print catalogs again. The company quietly unveiled the first Saks.com print
TIDBITS
Should disaster strike Nashville, TN-based supply chain solutions provider Fortna in early March completed its implementation of a disaster recovery plan
Fire Sale?
While the news that Hillsboro, OR-based Norm Thompson Outfitters was sold on March 13 to Catalog Holdings came as a surprise to many, it didn’t cause