Operations and Management: Cutting Back on Call Abandonment
A 2%-2.5% call abandonment rate the percentage of calls lost because customers on hold hang up is standard for catalogers, according to Richmond, VA-based
The Calm Before the StormMaybe
Despite the paltry number of deals in the first quarter 13, compared with 18 last year some observers are gearing up for a whirlwind of mergers and acquisitions.
Planet Dog in the Dog House
You could say that four-year-old canine merchandise cataloger Planet Dog is in the doghouse. No, the Portland, ME-based company is not in trouble. Rather,
Travel Catalogers See Dropoff in Asian Trips
Fears about severe acute respiratory syndrome (SARS), the virus that as of May had killed more than 550 people and infected an estimated 7,500 worldwide,
FAO Emerges from Bankruptcy
Finally, a ray of sunshine for cataloger/retailer FAO. On April 23, the parent company of toys retailer Zany Brainy, children’s products cataloger/retailer
Fore! Golfsmith Acquires Zevo Golf
On May 28, Golfsmith International acquired the assets of Temecula, CA-based golf clubs manufacturer Zevo Golf. Terms of the deal were not disclosed.
Petals Files Chapter 11
Cataloger/retailer Petals filed for Chapter 11 bankruptcy protection on May 21, but president/CEO Richard Belenski says that the company isn
Taylor Corp. Buys G. Neil from Bankrupt Parent
Nearly a year after its parent company Centis filed for Chapter 11 bankruptcy protection, Sunrise, FL-based human resources cataloger G. Neil Cos. was
Chapin Co. Makes Direct Push
A manufacturer of outerwear for outdoor enthusiasts, The Chapin Co. is no longer content to sell solely to retailers. The Wayzata, MN-based company is
A Welcome End to a Tough Year
For many of the consumer catalogers tracked by Catalog Age, the best thing about the fourth quarter of 2002 was that it marked the end of 2002. Pretty