Operations and Management: Give Your CSRs Some Class
Continuing education shouldn’t apply only to adults who take a weekly pottery or art-history class at their local college. Employees in your contact center
Operations and Management: Famous Smoke Shop Lights Up Service
Thanks to a new phone system, Easton, PA-based cigars marketer Famous Smoke Shop has not only improved service levels at its call center, but it can now
Essence Liquidates Catalog
Essence Communications Partners is in the final stages of liquidating its New York-based Essence by Mail catalog. The company, best known as the publisher
Wine.com, eBags See Fit to Print
Further bolstering the theory that two channels are better than one, two more Web pure-plays have launched print catalogs. Handbags and luggage marketer
Mark Group Launches Boston Proper Sport
Boca Raton, FL-based multititle mailer The Mark Group is launching a spin-off of its flagship Boston Proper women’s apparel catalog. Titled Boston Proper
Climbing Up from Rock Bottom?
Following last year’s dismal third quarter, sales and earnings for most of the publicly traded business-to-business catalogers tracked by Catalog Age
Alloy buys Old Glory
Teen apparel cataloger and marketing services provider Alloy has acquired Westbrook, CT-based Old Glory Boutique Distributing, a cataloger of rock music-related
Federated Finally Sells Figi’s, Arizona Mail Order
Nine months after putting its Fingerhut Cos. titles on the market, Federated Department Stores has sold the Figi’s and Arizona Mail Order catalogs to
Equity Firm Buys Potpourri Holdings
During the past four years, Potpourri Holdings has acquired seven catalogs, bringing its stable of titles to 10. But in October, the Medfield, MA-based
Third-Quarter Deals Drop Off Slightly
Twenty-two deals involving catalogers were completed this past third quarter, a 24% decline from the 29 transactions that closed during the third quarter