Broder Bros. Acquires Full Line Distributors
Plymouth, MI
Foster & Gallagher Files for Chapter 11
Grand Rapids, MI
Operations and Management: Computer-Generated Service
For Miles Kimball, speech recognition technology worked best for handling callers requesting catalogs. Voice recognition prompts can divert routine calls
First-Quarter Sales Slow, but Income Solid
Only 64% of the b-to-b catalogers tracked grew their first-quarter sales, but 71% managed to boost their bottom line. Consumer catalogers aren’t the only
California’s Energy Crisis Zaps Mailers
Imagine a typical day at work. Your warehouse employees are unloading the most recent shipment of widgets. In the call center, headset-bedecked phone
Venus Swimwear Sues National Retailer
Jacksonville, FL–Imitation may be the sincerest form of flattery, but Jacksonville, FL-based swimwear cataloger Venus Swimwear would rather the flattery
Another F&G Executive Resigns
Tipp City, OH–Dave Grim, president of Tipp City, OH-based Spring Hill Nurseries, a subsidiary of troubled multititle mailer Foster & Gallagher (F&G),
1-800-Flowers Acquires F&G’s Children’s Group
Westbury, NY–Multichannel flowers and gifts marketer 1-800-Flowers.com has purchased Foster & Gallagher
A&E Spins Off Two Catalogs
Taking a page from TV series spin-offs, New York-based A&E Television Networks in March spun off two catalog titles, Biography and The History Channel,
Mergers & Acquisitions: First-Quarter 2001
The first quarter of 2001 was a hotbed of catalog industry mergers and acquisitions. Thirty-seven transactions were completed during the first three months