Operations & Management: Spotlight on Garnet Hill’s Call Center
Garnet Hill’s call center in Franconia, NH, resembles a bedding-store showroom. Throws, sheets, and pillows are strewn throughout often within arm’s reach
Amazon.com Test a Genuine Print Book
What’s the deal with Amazon.com? In a November interview with Catalog Age, spokesperson Carrie Peters insisted that the Seattle-based online behemoth
A&E Spins Off Two Catalogs
Taking a page from TV series spin-offs, New York-based A&E Television Networks in March spun off two catalog titles, Biography and The History Channel,
Wall Street Creations Sold
Things are looking up for Wall Street Creations. In January, the Rome, GA-based cataloger of finance-themed gifts was closed down by the local district
Micro Warehouse Trims Staff
Norwalk, CT
On the Scene at NCOF: Finding the “Sweet” System
Dallas–Deciding between a catalog management system (CMS) and a warehouse management system (WMS) is key to enabling a cataloger to find its operational