Lilliput is returned to its parents
Justus Bauschinger and Stephen Singer, the founders of collectibles catalog Lilliput Motor Co., no longer suffer from the empty-nest syndrome. This past
Appleseed’s buyout
Brenda Koskinen, the president/ CEO of women’s apparel catalog Appleseed’s, obviously believes in the future of the company: In March she bought the Beverly,
Soft on service lines
The catalog industry prides itself on superior customer service, but when it comes to staffing a separate telephone line for service, many catalogers
Swimwear and sweaters
Middleton,WI-based cataloger WinterSilks, which had filed for Chapter 11 bankruptcy protection last July, was acquired in late February by Jacksonville,
E-commerce: Disappearing ink
Robert Lickton’s grandfather founded Lickton Supply Co., a bicycle gear and accessories catalog, in 1935. For more than 60 years, the Oak Park, IL-based
Hearing empowered
Evaluating telephone reps’ performance during customer transactions is crucial to ensuring quality service. Call monitoring systems, which let supervisors
Cataloger could hold vendors liable for millennial snafus
It’s Dec. 31, 1999, and your management software system is working beautifully. But then you come to work after New Year’s Day 2000 to find your computers
Euro challenges
The Jan. 1 debut of the euro-the new official currency of Austria, Belgium, Finland, France, Germany, Ireland, Italy, Luxembourg, the Netherlands, Portugal,
Here, or over there?
Many U.S. catalogers have realized that there’s money to be made selling overseas (31% of the participants in Catalog Age’s 1999 Benchmark Report on Marketing
The third-quarter blues
Of the 23 consumer catalogers and cataloger/retailers tracked by Catalog Age, 15-or 65%-reported either a drop in third-quarter income or a net loss for