How the Chatbot Fad is Hurting Customer Satisfaction
Chatbots have grown in popularity over the past couple years, but does this technology have lasting utility in customer support? Here is how the chatbot fad is hurting customer satisfaction.
Pradeep Rathinam
Pradeep Rathinam (Paddy) is the Co-Founder and CEO of AnsweriQ, a company on a mission to transform Customer Support with artificial intelligence. He has 25+ years of experience in the high-tech industry with a track record of building successful businesses. He was the CEO of Aditi Technologies where he grew the company and executed a successful sale to Symphony Teleca and Harman International. Prior to Aditi, he spent 12 years at Microsoft in various roles including General Manager. Paddy is actively involved with the software community and startups in Seattle. He serves on the board of the Washington Technology Industry Association, is the past President of Tie Seattle, and sits on the advisory boards of several startups in Seattle.