Putting a Cap on Calls Resolution
You know why you should strive for first-call resolution, and if you read our last article (https://multichannelmerchant.com/opsandfulfillment/advisor/first_call_0129/index.html), you know how to do it. This week we
The First Call Should Do it All
“Just put me through to someone who can solve my problem!” I was done–totally fed up with the lack of customer service I was receiving. This happened to me not … Continue Reading →