PetSmart Exiting Equine Business

| Tim Parry

Pet products merchant PetSmart is exploring strategic opportunities for its State Line Tack direct business. It is also removing the State Line Tack departments

Live from NEMOA: Using Multichannel Forensics to Analyze Your Customer Database

| Tim Parry

Kevin Hillstrom, president of Seattle-based consultancy Mine That Data said he uses a process called multichannel forensics to make better sense of how customers interact with products, brands, and channels. There are two components of the analytical study that the marketer must understand; annual repurchase rates and migration patterns.

Reviewing Best Practices to Cope with the Rate Hike

| Tim Parry

At the New England Mail Order Association (NEMOA) spring conference last week in Cambridge, MA, the biggest out-of-session discussion was how to mitigate the effect of the U.S. Postal Service’s upcoming rate increase.