How Macy’s Made its Facebook Followers Believe
Many retailers pushed gift cards on Facebook this holiday season, but Macy
Marketing
2011 in Review: Chapter 11 Filings Subside
Harry & David, Orchard Brands and Borders were among the big-name retailers that filed for Chapter 11 in 2011. But while the financial crisis of 2008 forced several merchants to file for bankruptcy
How to Best Handle Holiday Returns
Holiday returns can be an agonizing experience if not handled correctly. Here are some tips to best handle those holiday returns.
Remember All Returns Have Value
With holiday returns set to commence next week, merchants need to remember that all returns have value. Learn how to extract the most value from your returns.
Online Retailers: Time is Now To Connect With Customers Through Facebook
A recent survey shows more than 50% of shoppers are willing to share their Facebook data with online retailers. Find out why now is the time to seize this opportunity.
Talbots Rejects Buyout Bid
Troubled women
Some More Contact Center Metrics
Given the growth of the digital market, as well as the parallel direct-to-consumer and retail marketing, here are some newer contact center metrics to consider according to Steven Edelstein, CEO of brand management/marketing consultancy The Logical Step
Contact Center Metrics for Today’s Multichannel Merchants
Identifying and improving performance measures connected to the success or failure of today
Dec. 22 Busiest Package Delivery Day of Year for UPS
Dec. 22 will be the busiest day of the week for UPS when nearly 26 million packages will be delivered,
How Can Mailers Reduce Their Operating Costs?
Merchants always want to find ways to reduce costs. Now, with many post offices and mail processing centers set to be closed next year, learn how mailers can reduce their operating costs.