The 2014 Answers Experience Index reveals that Amazon’s customer satisfaction score slipped to 83, tying it with QVC for the highest score among the top 100 ecommerce sites measured. Here’s a look at how far Amazon’s score has fallen in just one year.
Christmas Day online sales were up 8.3% over the same period on Christmas Day 2013, according to trends reported by the IBM Digital Analytics Benchmark. And, as was the case throughout the holiday season, mobile commerce had a big impact.
Amazon’s 20th holiday season brought record growth to the company’s fast, free shipping program Amazon Prime – more than 10 million new members worldwide tried Prime for the first time.
Dov Charney has been terminated as President and Chief Executive Officer of American Apparel, the company he founded in 1989. Paula Schneider will become Chief Executive Officer, effective Jan. 5.
Staples says malware was deployed to some point-of-sale systems at 115 of its more than 1,400 U.S. retail stores in September. Here’s what transaction data was accessed at affected stores.
More than three-quarters of those polled by the National Retail Federation cite organized retail crime as impacting return fraud rates.
CommerceHub and Mercent unite to enable an end-to-end offering from demand to doorstep. The deal is expected to be finalized in January.
With ongoing advances in mobile Internet technology, ecommerce in China continues to shift from desktop computers to smartphones and other mobile devices. For the country as a whole, the percentage of mobile transactions to total transactions was 54% this year, up from 22% last year.
Bongo International will operate as a subsidiary of FedEx Trade Networks, and its capabilities complement and expand the FedEx portfolio of offerings important to the rapidly growing global ecommerce marketplace.
PetSmart has entered into a definitive agreement to be acquired by a consortium led by private equity firm BC Partners, Inc. at a price of $83 per share in cash, representing a premium of approximately 39% over PetSmart’s unaffected closing share price on July 2. The transaction would be valued at approximately $8.7 billion