Live from NCOF: Lehman’s Culture: People Who Need People
Operations and fulfillment is all about people,according to Bruce Breckbill, vice president of direct sales for hardware, home goods, and gifts cataloger Lehman
Operations & Fulfillment
Live from NCOF: Contact Center Daily Double – Quality and Balance
Every merchant wants their contact center to be better than average. So how do you get yours to break away from the middle of the pack? Focus on quality and balance, says Jay Minucci, vice president of consulting services for International Customer Management Institute.
Live from NCOF: In the Midnight Hour, What Would P.T. Barnum Do?
What do P.T. Barnum, Billy Idol, and catalog operations have in common? The answer was in magician/illusionist Jim McCafferty’s keynote yesterday at the NCOF show in Orlando, FL.
Lillian Vernon’s Operations Center to Remain Open
Current USA said its deal to buy troubled gifts merchant Lillian Vernon will close Thursday, and that it will keep the Virginia Beach, VA-based company’s operations center open.
Solidus Shuts Down Pay By Touch Service
Solidus Networks, which recently filed for bankruptcy late last year, has shut down its Pay By Touch biometric payment service.
American Eagle Outfitters on Cutting Labor Expenses
American Eagle Outfitters operates several distribution centers in North America, including a facility in Warrendale, PA, and a DC in Mississauga, Ontario, to service its Canadian stores. But the multichannel apparel merchant is most excited about its newest DC in Ottawa, KS, which is helping it reduce labor costs.
Training Phone Reps to Upsell
Many call center reps see themselves as order-takers or processors or helpers, not as salespeople, and they can be fearful–and in some cases, downright negative–about selling. So the approach of teaching reps to
Postal reform: a rate hike every May
The postal reform bill passed in late 2006 does mean that rate hikes should be much more manageable, since they are tied to the CPI (Consumer Price Index).
Is SaaS for you?
“Software on demand.” “Software as a service.” “Hosted solutions.” They’re all different names for the same thing — using business applications that are maintained off-site, either by the software vendor … Continue Reading →