For businesses contemplating operations in Europe, Seattle-based contact center solutions provider Envision Telephony offers new possibilities through the expansion of its Performance Suite to integrate with the logging systems of such European competitors as NICE, Verint, and Witness/Eyretel. Envision’s network of resellers in Europe and Asia will distribute the expanded Envision solutions offerings. Envision’s Performance Suite includes monitoring, e-learning, and workforce management applications, as well as new business applications such as performance and transaction management and enterprise quality tools. In addition, Envision will be making its Business Intelligence Portal available in Europe. The portal is a browser-based interface for automated delivery of call content information. For more information, visit http://www.envisioninc.com.
On the other side of the globe, vendors in the manufacturing and logistics sectors that are interested in going to market in Asia can call on ARC Advisory Group’s new Asian Strategic Market Service for competitive and market intelligence. The service offers support to “providers of hardware, software, and services to the manufacturing and logistics industries” in the form of planning support, quarterly analyst briefings, ARC white papers, and regional market research studies. ARC has research centers in Japan, China, and India. For more information, contact ARC regional offices: Tokyo, Japan: Shuji Abé, +81-42-991-1685; E-mail:[email protected] Shanghai, China: Bin Zhou, +86-21-6387-0622; E-mail:[email protected] Bangalore, India: Arcot V. Rajabahadur, +91-80-2286-7377; E-mail :[email protected].