How to Create an Award-Winning Shipping and Delivery Experience
What makes up an award-winning shipping and delivery experience? Gain key insights from SmartHub survey data and find out who won at Operations Summit 2016.
customer experience
U.S. Retailers Not Fully Meeting Consumers’ Ecommerce Fulfillment Demands
Data from a new survey from Temando shows a disconnect between consumer expectations for ecommerce fulfillment and what retailers are actually delivering.
4 Reasons Why Store Operations Teams Can’t Ignore Customer Experience Data
Today’s retail marketplace is more customer-centric than ever, with fierce competition to stand out among an abundance of options consumers have to do business with.
The ABCs of Preventing Shipping Damage, Part II
Having products damaged in transit can’t be avoided entirely, but it can certainly be reduced. In the second and final installment, learn some valuable tips that will lessen the potential of shipping damage, improve customer satisfaction and limit unnecessary product returns.
How To Create an Award-Winning Ecommerce Packaging Experience
Ho, Ho, Ho! ‘Tis the season to be jolly as SmartHub Benchmarking compiles lists of naughty and nice retailers in preparation for the 2016 Excellence in Customer Experience Awards at Multichannel … Continue Reading →
The ABCs of Preventing Shipping Damage, Part I
Breaking up may be hard to do, but breaking products in transit is all too easy. Part 1 of this series offers lots of great tips to prevent shipping damage.
Is Your Customer Service Performance Building Confidence and Loyalty?
What are you doing in customer service to keep folks happy? What are the metrics and are you hitting service levels? Here are some key points to consider.
Tips for Avoiding the Island of Misfit Ecommerce Deliveries
Like the popular Christmas special, you don’t want to land on the island of misfit ecommerce deliveries. Here’s how to avoid it while delighting customers.
Consumers Will Pay for Better Customer Service from Preferred Brands
A new Xerox report reveals that over half of consumers polled in Europe and the U.S. would pay more for better customer care from their preferred brands.
Omnichannel Returns Can Grow Revenue, Enhance Customer Experience
A StellaService report finds merchants are not using all the revenue generation and customer experience benefits they can drive with their returns process.